Note: The job is a remote job and is open to candidates in USA. The Mindful Lemon, Inc. is a virtual mental health and substance abuse provider focused on enhancing therapeutic relationships and access to care. They are seeking a Behavioral Health Billing Assistant to manage revenue cycle tasks including client communications, claim submissions, and account reconciliations.
Responsibilities
- Make daily client phone calls to discuss outstanding balances, inquiries, and concerns
- Respond to client inquiries via phone/email within one hour during business hours
- Match bank payments with ERA (Electronic Remittance Advice) and post to client accounts within 48 hours of deposit
- Follow up on denied claims from ERAs within 48 hours, submitting corrected claims as necessary
- Resolve denied claims by contacting insurance companies via portals and phone calls as needed
- Monitor and submit claims to secondary insurance where applicable
- Reconcile patient accounts, ensuring accuracy in balances and payments
- Conduct monthly eligibility checks for all existing clients on the 1st of each month. Verifying the plan details and deductible updates
- Obtain pre-authorizations for services as needed by submitting requests via portal, fax, or phone
- Update patient charts based on actual claim payments or denials, making necessary adjustments and issuing refunds or additional charges
- Inform patients of any changes to copays, deductibles, or financial responsibilities
- Process and invoice medical records requests as needed
- Perform additional duties as assigned to support the billing team and ensure efficient operations
- Oversee all prior authorization tasks
- Complete all new client insurance verification
Skills
- Must have 1 year experience with Revenue Cycle Management
- Must have 1 year experience in Behavioral Health Billing
- Must have experience with verifying insurance
- Must work well independently
- Spanish Speaking a plus
Benefits
- PTO
- Employer sponsored health plan
- 401K with match
- Employee Assistance Program
- Dental and Vision Insurance
- Employer sponsored life insurance
- Fully remote
Company Overview
The Mindful Lemon is a full service, virtual mental health provider specializing in maximizing the benefits of the therapeutic relationship while increasing access to care, decreasing the administrative burden to clinicians, and focusing on mindfulness, the mind-body connection, health and wellness. It was founded in 2017, and is headquartered in Santa Clarita, California, USA, with a workforce of 51-200 employees. Its website is https://themindfullemon.com.
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