Job Description
We are seeking a dynamic and compassionate individual to join our Alligatorteks team as a Medical Live Chat Support Specialist. In this role, you will have the opportunity to make a positive impact by providing exceptional customer service and support to our clients in the medical field.
As a Medical Live Chat Support Specialist, your primary responsibility will be to assist medical professionals and their patients with any technical issues or inquiries they may have through our live chat platform. This will involve troubleshooting technical problems, answering questions about our products and services, and providing guidance on how to utilize our technology effectively.
In addition to technical support, you will also play a crucial role in ensuring our clients have a seamless and positive experience. This will involve actively listening to their concerns, offering empathetic and timely responses, and providing personalized solutions. Your ability to effectively communicate complex information in a clear and concise manner will be essential in this role.
The ideal candidate will have a strong background in the medical field, with knowledge of medical terminology and procedures. You should also possess excellent customer service skills and have experience in a customer-facing role. We are looking for individuals who are comfortable multitasking and can handle high volumes of inquiries while maintaining a positive and professional attitude.
Responsibilities: ? Provide technical support and guidance to medical professionals and their patients through live chat ? Troubleshoot technical issues and escalate complex problems to the appropriate team ? Maintain a high level of customer satisfaction by actively listening to concerns and providing timely and effective solutions ? Utilize your knowledge of medical terminology and procedures to effectively communicate with clients ? Document all interactions with clients in a clear and organized manner ? Collaborate with other team members to continuously improve the live chat support experience
Qualifications: ? Bachelor's degree in a related field or equivalent work experience ? Minimum of 2 years of experience in a customer service or technical support role ? Knowledge of medical terminology and procedures ? Excellent communication skills, both written and verbal ? Ability to multitask and work efficiently under pressure ? Empathetic and patient attitude towards customers ? Proficient in using live chat software and other technology platforms
We offer a competitive salary and benefits package, as well as opportunities for growth and career development within our company. Join our team and help make a positive impact in the medical industry by providing exceptional live chat support. Apply now!
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About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
