Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
**Job Description:**
Welcome to blithequark, Where Careers Take Flight
Are you ready to soar to new heights in your career, while exploring a world of possibilities both at work and during your time off? Join the dynamic team at blithequark, and you'll embark on a journey that will challenge, inspire, and empower you to become the best version of yourself. As a valued member of our team, you'll have the opportunity to travel the world, grow your expertise, and advance your career in a supportive and inclusive environment.
Why You'll Love This Job
As a Customer Service Specialist in our Government and Corporate Affairs Division, you'll be part of a talented team that promotes and sells air travel on blithequark. You'll have the chance to make a real difference in the lives of our customers, while developing your skills and expertise in a fast-paced and dynamic environment.
Key Responsibilities:
- Promote and sell air travel on blithequark, building strong relationships with our customers and stakeholders
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, ensuring seamless travel experiences for our customers
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating exceptional customer service skills
- Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures
- Stay up-to-date on industry developments and communicate new information to customers, ensuring they have the latest knowledge and insights
All You'll Need for Success
To excel in this role, you'll need:
Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE or similar systems
- Ability to be resourceful and creative in problem resolution, with a high level of initiative and good judgment
- Satisfactory attendance required
Preferred Qualifications:
- Previous experience in customer service or a related field
- Proven track record of delivering exceptional customer service and building strong relationships with customers and stakeholders
- Knowledge of industry trends and developments, with a passion for staying up-to-date on the latest information
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
Travel Perks:
- Access to over 365 destinations on more than 6,800 daily flights across our global network
- Travel opportunities for you, your family, and your friends, with discounts and perks available
Health Benefits:
- Access to health, dental, prescription, and vision benefits on day one
- Virtual doctor visits, flexible spending accounts, and other wellness programs to support your physical and mental well-being
Wellness Programs:
- Access to resources and support to help you achieve your wellness goals, including fitness classes, nutrition counseling, and stress management programs
- Opportunities to connect with colleagues and build a supportive community
401(k) Program:
- Available upon hire, with employer contributions to your 401(k) program after one year
- Opportunities to save for your future and achieve your long-term goals
Feel Free to Be Yourself at blithequark
At blithequark, we're committed to creating an inclusive and diverse work environment that values and celebrates the unique perspectives and experiences of our team members. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Join the blithequark Family Today
Are you ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer service? Apply now to become a valued member of our team and start your journey with blithequark.
Apply Now
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