Join the American Airlines Family: Empowering Your Career and Personal Growth
At American Airlines, we're not just about flying; we're about creating a universe of possibilities for our employees. As a leading carrier in the aviation industry, we're committed to fostering a culture of excellence, diversity, and inclusion. Our team is dedicated to delivering exceptional customer experiences while continuously pushing the boundaries of what's possible. If you're ready to embark on a journey that combines personal and professional growth, we've got an exciting opportunity for you.
About the Role: Remote Member Services Representative
We're seeking an experienced and skilled Member Services Representative to join our Payments and Digital Systems team within the American Airlines Credit Union. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our day-to-day activities, including check processing, item processing, direct payments, and funds transfers.
Key Responsibilities:
- Complete data entry and balancing tasks with high accuracy and attention to detail.
- Coordinate return items with members, outside vendors, the Federal Reserve, and other organizations.
- Assist various departments with fraud resolution, part orders, and related Accounting general ledger balancing.
- Work part-time cases/activities as assigned and follow established policies and procedures.
- Process advance payments, multi-account and partial deposits, credit card payments, and various checks.
- Review, research, and support Remote Deposit, Mobile, ATM, and other imaged-enabled items.
- Log, research, and make necessary GL, account adjustments, and/or returns.
- Process Stop Pays and Check Clustering, and complete daily balancing and branch closing tasks.
- Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests.
- Research and verify incoming and outgoing funds transfer information, and communicate with merchants to resolve funds transfer issues.
- Stay up-to-date on current and incoming funds transfer regulations and guidelines.
- Store check returns, research branch returned items draft adjustments, process branch checks, verify members for social funds transfers, and Federal Reserve confirming and delivering funds transfers.
- Complete daily processing of workflows related to late returns, source of receipts, foreign collections, and legal fees.
Essential Qualifications:
- Bachelor's degree from an accredited institution.
- Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through work experience or training.
- Excellent customer service skills and ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work independently with minimal supervision and maintain good performance and attendance.
Preferred Qualifications:
- Previous client/member service experience in a financial institution or credit union.
- Experience with Episys/Symitar and processing wires.
- Strong knowledge of banking regulations and guidelines, including NACHA rules and Federal Banking regulations.
What You'll Get:
At American Airlines, we offer a comprehensive benefits package that includes:
- Medical benefits: Access to health, dental, prescription, and vision benefits from day one.
- Wellness Programs: Tools, resources, and support to help you maintain a healthy lifestyle.
- 401(k) Program: Available upon hire, with employer contributions available after one year, depending on the workgroup.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more.
Our Culture:
At American Airlines, we're committed to creating an inclusive and diverse work environment that empowers our employees to reach their full potential. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders. We're proud to be a company that values diversity, equity, and inclusion, and we're committed to fostering a culture that is welcoming and inclusive to all.
Why Join Us?
By joining our team as a Remote Member Services Representative, you'll have the opportunity to:
- Develop your skills and expertise in a dynamic and fast-paced environment.
- Be part of a team that is passionate about delivering exceptional customer experiences.
- Enjoy a competitive salary and comprehensive benefits package.
- Work in a culture that values diversity, equity, and inclusion.
- Take advantage of career growth opportunities and professional development.
Take the Next Step:
Are you ready for this exciting opportunity? If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply. Join our team and become a vital part of our success story.
Apply now and let's discuss how you can join the American Airlines family!
Apply Now