Introduction to Baxter
Baxter is a leading global healthcare company that has been at the forefront of medical innovation for over 85 years. Our mission is to save and sustain lives, and we take pride in our work, knowing that it makes a positive impact on people around the world. With a presence in almost every hospital worldwide, our products and therapies are transforming healthcare and improving outcomes for millions of patients. At Baxter, we are committed to creating a workplace where our employees can thrive, grow, and feel a sense of purpose. We believe in fostering a culture of inclusivity, diversity, and collaboration, where everyone can contribute their best work and inspire each other to achieve greatness.
Job Overview
We are seeking an experienced Patient Intake Specialist (Hybrid) to join our Respiratory Health business unit. As an Intake Specialist, you will play a critical role in interfacing with our new and existing patients, ensuring that we exceed customer expectations and deliver exceptional patient experiences. Your primary responsibilities will include establishing initial contact with patients/caregivers, verifying insurance benefits, and securing payment plans when necessary. You will utilize online payer portals and communicate with insurance companies to obtain all necessary information on benefits, determining coverage and payer requirements.
Key Responsibilities
- Perform verification of benefits to determine coverage and payer requirements
- Load all benefit information correctly to allow for clean claims and streamlined revenue
- Interview patient/caregiver to gather, confirm, and input medical, insurance, and demographic information
- Assess Face to Face documentation to determine if payor requirements are met
- Discuss patient financial liability, set-up payment plans, and discuss patient financial assistance when needed
- Educate the patient/caregiver on the benefits of therapy and promote therapy adherence
- Accurately document events and communications in a timely manner
- Initiate the process for obtaining necessary forms, such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification), and other forms required during the training process
- Provide timely follow-up with patient/caregiver when needed
- Work collaboratively with multiple teams to optimize outcomes for our patients
Requirements and Qualifications
To be successful in this role, you should have:
- 3+ years of relevant experience, preferably in health insurance and/or durable medical equipment
- High level of reasoning ability to successfully resolve a variety of patient and business issues
- Strong critical thinking and problem-solving skills
- Exceptional written, verbal, and interpersonal communications and presentation skills
- Detail-oriented and proficient in Microsoft Office Software
- Preferred: Associate's degree or higher, Third Party payer experience, and experience with TIMS
Skills and Competencies
The ideal candidate will possess:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High level of integrity and compliance with applicable laws and regulations
- Ability to work collaboratively with multiple teams and stakeholders
Career Growth and Development
At Baxter, we are committed to the growth and development of our employees. As a Patient Intake Specialist, you will have opportunities to:
- Develop your skills and expertise in patient intake and insurance verification
- Work with a talented team of professionals who are passionate about delivering exceptional patient experiences
- Participate in training and development programs to enhance your knowledge and skills
- Advance your career within the company, with opportunities for promotion and professional growth
Work Environment and Company Culture
Our work environment is dynamic, collaborative, and inclusive. We offer:
- Flexible work arrangements, including remote work options
- A dress-for-your-day policy and a relaxed, professional atmosphere
- Monthly work-life balance seminars and access to wellness programs
- A comprehensive benefits package, including medical, dental, disability, and life insurance coverage
- A generous paid time off policy and paid holidays
Compensation and Benefits
We offer a competitive salary range of $36,000 to $90,000 annually, depending on experience and qualifications. Our benefits package includes:
- Generous paid time off and paid holidays
- Flexible work arrangements, including remote work options
- Dress-for-your-day policy and a relaxed, professional atmosphere
- Monthly work-life balance seminars and access to wellness programs
- Comprehensive benefits package, including medical, dental, disability, and life insurance coverage
- Retirement savings plan with company match
- Employee stock purchase program
- Education assistance program
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Patient Intake Specialist at Baxter, you will be part of a talented team that is dedicated to saving and sustaining lives. Join us at the intersection of saving and sustaining lives, where your purpose accelerates our mission.
Apply now and take the first step towards a rewarding and challenging career with Baxter.
Apply Now