Introduction to blithequark and the Role
At blithequark, we are committed to delivering exceptional customer experiences through our dedicated customer service team. As a key member of our ordering processing support team, you will play a vital role in managing spare parts sales orders, working closely with internal and external customers, and ensuring seamless order delivery. If you have a passion for providing top-notch service and are detail-oriented with excellent data entry skills, we invite you to join our dynamic team as a Part-Time Data Entry and Ordering Processing Specialist.
About the Department and Employment Type
This role is part of our Customer Service department, where you will work closely with a team of professionals who share your commitment to customer satisfaction. As a part-time employee, you will have the opportunity to contribute to the success of blithequark while maintaining a healthy work-life balance. Our part-time schedule offers flexibility, allowing you to pursue other interests and responsibilities outside of work.
Key Responsibilities
As a Data Entry and Ordering Processing Specialist at blithequark, your key responsibilities will include:
- Interacting with customers, sales, and service representatives to handle pre-sales and post-sales service functions related to domestic and international order processing.
- Processing orders for materials for both domestic and international requests in accordance with blithequark's policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounting for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms and handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material and order tracking and customs clearance by working with transportation carriers and brokers.
Essential and Preferred Qualifications
To be successful in this role, you will need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
- A typical education and experience requirement for this role is an Associate's degree or equivalent, with 1-3 years of related experience.
Skills and Competencies
In addition to the essential qualifications, the following skills and competencies are highly valued:
- Excellent communication and customer service skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in data entry and management, with high accuracy and efficiency.
- Basic knowledge of logistics, transportation, and customs clearance procedures.
- Ability to work collaboratively as part of a team and build strong relationships with internal and external stakeholders.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Ordering Processing Specialist, you will have access to training and development opportunities to enhance your skills and knowledge, including:
- On-the-job training and mentorship from experienced colleagues.
- Access to online courses and training programs to develop your skills in areas such as logistics, customer service, and data management.
- Opportunities for career advancement within the company, including potential full-time positions or roles in other departments.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of respect, integrity, and teamwork, and we strive to create a workplace where everyone feels valued and supported. As a member of our team, you can expect:
- A collaborative and dynamic work environment with a team of experienced professionals.
- Opportunities for socialization and team-building activities, including company-sponsored events and celebrations.
- A commitment to work-life balance, with flexible scheduling and remote work options available.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- An hourly rate of $25.00 - $28.00 per hour, depending on experience.
- A generous benefits package, including 401(k) matching, paid time off, sick time, and short-term disability insurance.
- 100% company-paid medical, dental, and vision insurance.
- Access to exclusive discounts and perks, including employee discounts on company products and services.
Conclusion
If you are a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Part-Time Data Entry and Ordering Processing Specialist, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our company. Don't miss out on this chance to grow your career and be part of a dynamic and supportive team – apply today!
Apply Now