Transforming Healthcare through Exceptional Member Engagement
At Signify Health, we're on a mission to revolutionize the healthcare system by making the home the central hub for care. As a leading healthcare technology company, we're committed to improving lives and making a lasting difference. We're seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team, working remotely to make a meaningful impact on the lives of Medicare Advantage and Medicaid health plan members.
About the Role
As an Outbound Call Center Representative, you will be the frontline representative of Signify Health, contacting members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations. Your exceptional communication skills, persuasive abilities, and professional courtesy will be essential in building trust and ensuring a positive experience for our members.
Key Responsibilities
- Make an average of 50 outbound calls per hour using an automatic dialer system to offer, explain, and schedule healthcare evaluations.
- Follow approved scripts, respond to rebuttals persuasively, and ensure members understand the terms and conditions.
- Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
- Meet daily productivity, quality, and customer service goals, including 300-400 outbound dials per day and 24 appointments set per day.
- Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
- Monitor performance results using designated reporting systems and report member complaints and escalations to Member Engagement Managers.
- Participate in peer side-by-side coaching as needed and adhere to HIPAA and other security and privacy guidelines.
Essential Qualifications
To succeed in this role, you will need:
- A High School Diploma or equivalent.
- 1+ year of call center experience or 2+ years of general work experience.
- Previous outbound call center or high-volume experience working in a metrics-driven environment is preferred.
- Excellent communication skills, with the ability to be friendly, conversational, and persuasive.
- Strong computer skills and the ability to use multiple systems simultaneously while making calls.
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Preferred Qualifications
To stand out as a candidate, you will ideally have:
- Experience working with an auto dialer system and using scripts.
- A background in a fast-paced, results-oriented outbound call center environment.
- A proven track record of meeting or exceeding productivity and quality targets.
What We Offer
At Signify Health, we provide a comprehensive benefits package and a dynamic work environment that supports your growth and success. Our benefits include:
- Competitive salary with unlimited monthly commission potential, starting at $15.00 per hour.
- 3 weeks of paid training to ensure your success in the role.
- Medical, Dental, and Vision plans, with insurance starting on the 1st of each month after your start date.
- Bi-weekly pay with monthly commission bonus potential.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs and other perks.
Work Environment and Company Culture
As a remote Outbound Call Center Representative, you will work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. Our company culture is built on a foundation of innovation, teamwork, and a passion for improving healthcare outcomes. We value exceptional thinkers with the heart and humility to match, and we're committed to providing a supportive and inclusive work environment.
Career Growth Opportunities
At Signify Health, we're dedicated to helping our team members grow and develop in their careers. As an Outbound Call Center Representative, you will have opportunities to:
- Develop your communication and persuasion skills through ongoing training and coaching.
- Advance to leadership roles or specialize in a particular area of member engagement.
- Participate in cross-functional projects and contribute to the development of new initiatives.
Requirements for Working from Home
To work from home successfully, you will need:
- Verified and reliable internet service with 10MB upload/download ability.
- A quiet and dedicated workspace that is free from distractions.
- Your own workspace furniture, as we will provide the necessary equipment (keyboard, monitor, computer, headset, etc.).
Join Our Team
If you're a motivated and results-driven individual with a passion for making a difference in healthcare, we encourage you to apply for this exciting opportunity. As an Outbound Call Center Representative at Signify Health, you will be part of a dynamic team that's transforming the healthcare system and improving lives. Don't miss out on this chance to join our team and start your journey towards a rewarding and challenging career.
Apply now and take the first step towards a brighter future!
Apply Now