Introduction to Mediacom Communications
Mediacom Communications is a leading provider of internet, phone, and TV services, bridging the digital divide between America's major cities and smaller regions. With a mission to deliver easy-to-use, high-tech entertainment, communications, and internet products, we are committed to growth, innovation, and exceptional customer service. As a coast-to-coast presence with operations in 22 states and a team of over 4,000 people, we offer a dynamic and supportive work environment that fosters career growth and development.
Job Overview
We are seeking an experienced and skilled Internet Technical Support Representative I to join our team. As a key member of our customer service team, you will provide exceptional technical support to our internet and phone customers, resolving technical issues and ensuring a positive customer experience. This is a remote opportunity with a hybrid schedule, offering the flexibility to work from home and in our office. If you are a tech-savvy individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide exceptional customer service, walking customers through common hardware and software configurations to maximize product functionality
- Navigate multiple tools to identify the root cause of customer issues, while keeping customers engaged and informed
- Schedule on-site service calls when necessary, ensuring timely and effective resolution of technical issues
- Multitask, talking, typing, reading, and listening, while maintaining a high level of productivity and efficiency
- Meet or exceed attendance expectations, sales goals, and performance targets, demonstrating a commitment to excellence and continuous improvement
- Enter sales, upgrades, or service changes quickly and accurately, ensuring seamless and efficient processing of customer requests
- Adapt to a fast-paced, constantly changing environment, demonstrating flexibility, resilience, and a willingness to learn and grow
Essential Qualifications
- High School Diploma or equivalent required, 2-year degree preferred
- 1 year+ of prior customer service or technical support experience, with cable industry experience preferred
- Previous experience in an inbound call center environment, with a strong understanding of customer service principles and practices
- Ability to work successfully while multitasking, speaking, typing, and moving in and out of multiple platforms
- Knowledge of common consumer internet software, including various browsers and email platforms, with a basic understanding of internet, networking, and email protocols
- Strong customer service skills, including listening skills, processing detailed information, and ability to establish rapport with customers
- Effective verbal and written communication skills, with the ability to type 30+ WPM
- Shift flexibility, with the ability to work evenings, weekends, holidays, and overtime, as required
Preferred Qualifications
- 2-year degree or higher in a related field, such as computer science, information technology, or communications
- 2+ years of experience in customer service or technical support, with a proven track record of success and achievement
- Advanced knowledge of internet, networking, and email protocols, with experience in troubleshooting and resolving complex technical issues
- Experience with Microsoft Office, with the ability to learn and adapt to new software and systems
- Certifications or training in customer service, technical support, or a related field, with a commitment to ongoing learning and professional development
Career Growth Opportunities and Learning Benefits
At Mediacom Communications, we are committed to the growth and development of our employees. As an Internet Technical Support Representative I, you will have access to ongoing training and development opportunities, including:
- Comprehensive training program, covering technical skills, customer service, and product knowledge
- Opportunities for advancement and career growth, with a clear path for progression and development
- Professional development and certification programs, with support for ongoing learning and education
- Recognition and reward programs, acknowledging and rewarding outstanding performance and achievement
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and diversity. We value our employees and strive to create a work environment that is supportive, collaborative, and empowering. As an Internet Technical Support Representative I, you will be part of a dynamic and talented team, with opportunities to:
- Work with a diverse range of customers, providing technical support and resolving complex issues
- Collaborate with colleagues and teams, sharing knowledge and expertise to achieve common goals
- Participate in company-wide initiatives and events, promoting a culture of inclusivity and respect
- Contribute to our commitment to social responsibility and community engagement, making a positive impact on the communities we serve
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a range of perks and benefits, including:
- Competitive salary and bonus structure, with opportunities for growth and development
- Comprehensive benefits package, including health, vision, and dental insurance, paid vacation, holidays, and flex paid time off
- 401K with generous company match, with opportunities for retirement savings and planning
- Pay increases through self-guided training, with opportunities for advancement and career growth
- Monthly commission potential, with opportunities for earning additional income and rewards
- Shift differential pay increase for evening shifts, with recognition of the value and importance of evening work
- Bi-weekly performance bonus opportunity, with opportunities for earning additional income and rewards
- Employee discounts on Mediacom services, with access to exclusive discounts and promotions
- Education Enrichment up to $5,000 per year, with support for ongoing learning and education
- Employee Wellness Program, with opportunities for promoting health, wellness, and work-life balance
Conclusion
If you are a motivated and tech-savvy individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As an Internet Technical Support Representative I, you will be part of a dynamic and talented team, with opportunities for growth, development, and advancement. Don't hesitate to apply – submit your application today and take the first step towards a rewarding and challenging career with Mediacom Communications!
:
https://frontliner.clarios.com/job/join-today-internet-tech-support-representative-i-473o6.html
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