Join the Delta Dental of Kansas Team as a Full-Time Remote Customer Service Representative
We're on a mission to provide exceptional customer service and support to our subscribers and dental offices, and we're looking for a skilled and dedicated Customer Service Representative to join our team! As a Full-Time Remote Customer Service Representative, you'll have the opportunity to work from home and balance your time between our remote office and home. Our company, Delta Dental of Kansas, is a leading provider of dental insurance and benefits, and we're committed to creating a great work environment where our employees can grow, develop, and achieve their personal and professional goals.
A Day in the Life of a Customer Service Representative
As a Customer Service Representative, you'll be the face of our company, providing accurate and helpful information to our subscribers and dental offices. Your day will be filled with a variety of tasks and responsibilities, including:
- Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
- Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
- Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
- Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
- Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
- Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
- Exhibiting a positive, professional demeanor and tact throughout all calls
- Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.
Requirements and Qualifications
To be successful in this role, you'll need:
- A high school diploma, with some college preferred
- Two years of experience in a high-volume customer service setting
- Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
- Excellent written and verbal communication skills with strong attention to detail
- The ability to thrive in a fast-paced, structured call center setting
- The ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
- Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
- The ability to quickly adapt and learn new technologies as they are implemented in the workplace
- Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
- Regular and predictable attendance
What We Offer
At Delta Dental of Kansas, we're committed to providing a comprehensive benefits package and a supportive work environment that allows our employees to grow and thrive. Here are just a few of the benefits and perks we offer:
- Competitive salary: $17.50 - $19.00 per hour
- Comprehensive benefits package, including:
- Health, dental, and vision insurance
- 401(k) plan with company match and additional contribution for those who are eligible
- Paid time off, including vacation, sick time, and holidays
- Flexible and remote work options
- Employee Assistance Program for you and everyone in your household
- Career growth and development opportunities, including:
- Education/tuition assistance
- Corporate memberships
- Seminars and professional development courses
- Robust training programs and tuition reimbursement programs
- A fun and engaging work environment, with:
- A diverse and inclusive workplace culture
- Regular recognition and celebration of employee achievements
- Employee connection and engagement activities, including volunteer opportunities and social events
Awards and Recognition
We're proud to have received numerous awards and recognition for our excellence in customer service, workplace culture, and community involvement. Some of our notable awards include:
- National Company of the Year for Insurance by the American Business Awards (Gold Award)
- Management Team of the Year (American Business Awards)
- Most Innovative Company of the Year under 2,500 Employees (American Business Awards)
- Top Innovation Award by the Wichita Business Journal
- Healthy Workplace Gold Award for excellence in employee engagement and community service
- AM Best Excellent rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management
- Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide)
- Sales Excellence Award for Outstanding Sales Growth
- Top Call Center in North America (Customer Centricity Awards)
How to Apply
If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity! Please submit your application today, and we'll be in touch to discuss your qualifications further.
Don't miss out on this fantastic opportunity to grow your career and join a winning team! Apply now and take the first step towards a rewarding and fulfilling career with Delta Dental of Kansas.
Apply Now