Introduction to CVS Health and Our Purpose
At CVS Health, we are driven by a clear and compelling purpose: to bring our heart to every moment of our customers' health. This purpose is at the core of everything we do, guiding our commitment to deliver enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are looking for talented and passionate individuals to join our team and help us achieve our purpose.
Role Overview: Account Manager for Omnicare Services
We have an exciting opportunity for an experienced Account Manager to join our Omnicare team in Minneapolis, MN. As an Account Manager, you will play a critical role in managing local client relationships, developing and maintaining strong connections with key stakeholders, and driving customer satisfaction. You will be responsible for the day-to-day client support activities, as well as working to retain and expand existing business. If you are a motivated and results-driven professional with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Build strong client relationships by consistently delivering client interactions that develop trust and show value
- Attend client meetings as needed within long-term care facilities
- Develop a cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders
- Deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities
- Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities
- Manage routine client support activities and resolution of routine to complex client issues and requests
- Answer client questions over the phone or in person with long-term care facilities
- Partner with Key Account team to deliver initiatives at facility level for National and Regional accounts
- Assess client needs by partnering with facility leadership and present Omnicare value proposition for new products and services to grow base
- Deliver non-clinical facility training and support new program implementation
- Assist District Manager on all contract renewals within assigned book of business
- Operate with strong business acumen and industry knowledge, remaining conscious of industry trends
Essential Qualifications:
- Live in the Minneapolis, MN area
- At least 2 years of customer-facing experience
- The ability to travel overnight at least 50%
- Valid driver's license and able to provide proof of insurance, if driving
- CRM proficiency, preferably Salesforce
- Bachelor's Degree required; will consider comparable work experience
Preferred Qualifications:
- Established success in client/account management field
- Excellent customer service skills, knowing the appropriate time to be consultative vs solve a problem or fill a need
- Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution
- Ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist
- Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction
- Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities
- Knowledge of Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
- Past industry-related experience preferred
Career Growth Opportunities and Learning Benefits
At CVS Health, we are committed to helping our colleagues grow and develop in their careers. As an Account Manager for Omnicare Services, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program to help you get started in your role
- Ongoing training and development opportunities to help you build your skills and knowledge
- Opportunities to work on special projects and initiatives to help you develop your skills and expertise
- Regular feedback and coaching to help you achieve your goals and develop in your career
- Opportunities to network with other professionals in the industry and build your professional network
Work Environment and Company Culture
At CVS Health, we are proud of our company culture and the values that guide our behavior. We are a team-oriented organization that values collaboration, innovation, and customer satisfaction. Our company culture is built on the following principles:
- A commitment to delivering exceptional customer experiences
- A focus on innovation and continuous improvement
- A culture of collaboration and teamwork
- A commitment to diversity, equity, and inclusion
- A focus on employee development and growth
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement savings plan with company match
- An Employee Stock Purchase Plan
- A fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
- A range of wellness programs and employee discounts
Conclusion
If you are a motivated and results-driven professional with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. As an Account Manager for Omnicare Services, you will play a critical role in managing local client relationships, developing and maintaining strong connections with key stakeholders, and driving customer satisfaction. You will be part of a team-oriented organization that values collaboration, innovation, and customer satisfaction. Don't miss out on this opportunity to join our team and help us achieve our purpose of bringing our heart to every moment of our customers' health. Apply now!
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