At Starbucks, we're not just about serving coffee; we're about creating a sense of connection and community. As a leader in the industry, we're committed to developing extraordinary leaders who share our passion for customer experience and are guided by their service to others. We're now seeking a Director, Partner & Customer Service to join our team and drive success in our global contact centers.
Starbucks has always been a different kind of company. From our beginnings, we've been driven by a mission to bring people together and make a positive impact on the communities we serve. Our commitment to customer experience is at the heart of everything we do, and we're looking for a talented leader to help us continue to innovate and improve in this area.
As Director, Partner & Customer Service, you will be responsible for driving the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experience through our multi-disciplinary global contact centers and related functions. This includes overseeing outsourced contact center functions and leveraging innovative work methodologies, process improvements, technology, and analytics to deliver exceptional partner and customer experiences and operational excellence.
To succeed in this role, you'll need a strong and diverse skillset, including:
At Starbucks, we're committed to offering a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include:
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work, with the option to work remotely up to two days per week.
As a Director, Partner & Customer Service at Starbucks, you'll have the opportunity to drive business results, improve customer experience, and develop your skills and expertise. You'll be part of a highly collaborative team and have access to a range of development opportunities, including training programs and leadership development initiatives.
At Starbucks, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that this enables us to better meet our mission and values while serving customers throughout our global communities. We're proud to be an equal opportunity employer and welcome applications from people of color, women, LGBTQIA+, veterans, and persons with disabilities.
If you're a talented leader with a passion for customer experience, we want to hear from you. Apply now to join our team and help us continue to innovate and improve in this area. We're excited to discuss how you can become a vital part of our success story.
We're committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Ready to take the next step? Apply now and let's discuss how you can join our team and drive success in our global contact centers.
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