This is a remote position.
40 hours a week
Work schedule:
Monday through Friday 1 am - 10 am Utah Time (includes 1 hr unpaid break)
Monday through Friday 12 pm - 9 pm Utah Time (includes 1 hr unpaid break)
Position Overview: We are seeking a dedicated and customer-centric individual to join our SaaS Fulfillment Team as a
Customer Support Agent. In this role, you will serve as the first point of contact for clients, providing exceptional support and troubleshooting assistance. Your ability to communicate effectively, solve problems efficiently, and ensure a seamless customer experience will be key to success.
Responsibilities:
Customer Service Excellence:
- Develop in-depth knowledge of the company’s SaaS products and services.
- Respond to customer inquiries promptly and professionally.
- Handle customer complaints with empathy and problem-solving skills.
- Maintain clear and timely communication with both clients and internal teams.
Collaboration:
- Work with teams across Customer Success, Implementation, Product Management, Engineering, and Marketing.
- Become a product expert to assist clients more effectively.
- Participate in scheduled team meetings outside of regular shift hours.
Analysis and Reporting:
- Track and analyze key performance metrics related to customer support.
- Contribute to reports on support activities, customer feedback, and service performance.
Continuous Learning and Improvement:
- Stay informed on industry trends and best practices.
- Engage in ongoing training sessions to enhance knowledge and skills.
- Promote a culture of continuous learning within the team and for customers.
Qualifications:
- 2+ years of experience in customer support or a related field.
- Exceptional verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with customer support software and tools.
- Technical aptitude with the ability to understand and explain SaaS products.
- Ability to handle stressful situations professionally.
- Strong organizational and time management skills.
- College degree or coursework is a plus but not required.
Independent Contractor Perks- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_24688_JOB
Originally posted on Himalayas
Apply Now