We're a global IT company specialising in online solutions and websites for the hotel industry. We're looking for a Customer Success Specialist to help hotels streamline their workflows and boost their revenue with our innovative online solutions.
Requirements
- Based in Colombo, Sri Lanka;
- At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
- Knowledge of revenue structure of hoteliers would be a great advantage;
- Strong communication skills, both written and verbal Sinhala and English;
- Very proactive, able to build strong relationships with clients;
- Strong analytical skills;
- Comfortable with CRM and computer software (Excel, Power BI);
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- Remote full-time job with working hours 09AM-6PM (UTC+5:30);
- Laptop, headset and mobile phone for work;
- Dedicated training manager, onboarding and constant support from an experienced manager;
- Business trips around Sri-Lanka;
- English Speaking Club with colleagues from around the world;
- Online&Offline camps, workshops and gatherings;
- Network with colleagues from all over the world (Random Coffee Program)
Originally posted on Himalayas
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