Pathnostics is a leading precision diagnostic testing and development company providing solutions for Infectious Disease and Cancer diagnostics. The Associate Sales Representative (ASR) is responsible for fostering customer loyalty by providing support to assigned accounts and leveraging data-driven insights to anticipate client needs and capture new business opportunities.
Responsibilities
- Develop strong relationships with internal and external customers through proactive contact, business reviews and goal setting to continuously add value and drive growth within existing accounts
- Partner with the Territory Manager and Regional Sales Director to educate and advocate for customers within the organization to drive new functionality and process improvements
- Provide daily support to customers related to order management, billing questions, problem hold resolution, and in-servicing of accounts
- Maintain expert knowledge of Pathnostics products and services, and educate clients on the full portfolio of products and service capabilities
- Leverage data and analytics tools to support business decisions, demonstrate progress, and identify opportunities for engagement
- Use Salesforce CRM to track targeting, frequency, and follow-up activities
- Monitor expense budget and ensure expenses are tracked accurately using designated company systems
- Actively participate in the implementation of new services within assigned accounts and ensure long term scalability and success
- Liaise between clients and internal partners across our customer care, supply fulfillment, billing, clinical, and lab team to develop efficient ordering workflows for customers
- Collaborate with the Territory Manager and Regional Sales Director to shape the strategic vision for your team to maximize the team’s efforts, return, and team engagement using your knowledge of customer behaviors and service expectations
- Perform all duties in accordance with the company’s Business Ethics and HIPAA Compliance standards, policies, and procedures
- Other duties as assigned
Skills
- Excellent verbal and written communication skills
- Advanced training, coaching, and presentation skills
- Ability to actively listen to customers and respond with effective solutions
- Proven ability to manage ever-increasing responsibility and sustain growth
- Advanced organization skills with the ability to handle multiple assignments
- Ability to solve problems creatively and effectively
- Proficiency in MS Excel, PowerPoint, and Word
- Ability to travel frequently is required
- Must possess and maintain a valid driver's license, personal automobile insurance, and acceptable driving record
- Bachelor's degree
- Proven track record of exceeding company targets within a competitive market
- Prior knowledge and experience with payer coverage and reimbursement issues
- Knowledge of HIPAA regulations and requirements is preferred
Benefits
- Car allowance and travel reimbursement program
- 2 weeks’ vacation + 1 week of sick PTO
- Employee and Dependent Health Insurance
- Optional FSA/DCA
- Dental, Vision, Life Insurance
- Voluntary Pet Care benefit
- 401(k)
- Employee Assistance Program (mental health, child & eldercare issues, etc.)
- Starting at $1,000 Employee Referral Bonus program
- Company Wellness and Culture Club programs
Company Overview
Established in 2011 in Irvine, California, Pathnostics is a leading precision diagnostic testing and development company providing solutions for infectious disease and cancer diagnostics that will get patients on the right path. It was founded in 2011, and is headquartered in Irvine, California, USA, with a workforce of 201-500 employees. Its website is http://pathnostics.com/.
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