**Job Title:** Dedicated Behavioral Health Customer Service Representative - Remote Opportunity (Monday-Friday, 11:45AM-8:00PM EST)

**Job Description:** Welcome to blithequark, Where Compassion Meets Innovation At blithequark, we're redefining the way healthcare is delivered, and we're looking for passionate individuals to join our team as Dedicated Behavioral Health Customer Service Representatives. As a leader in the healthcare industry, we're committed to providing exceptional care and support to our members, and we're seeking talented professionals who share our vision. About blithequark blithequark is a forward-thinking organization that's dedicated to delivering human-centric healthcare solutions. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we're committed to creating a culture that's built on empathy, compassion, and innovation. Our Heart At Work Behaviors At blithequark, we're proud of our Heart At Work Behaviors, which support our purpose and guide our actions. These behaviors include: * Empathy: We listen actively and respond with kindness and compassion. * Accountability: We take ownership of our actions and decisions. * Innovation: We're always looking for new and better ways to deliver care. * Collaboration: We work together as a team to achieve our goals. * Respect: We value and respect each other's differences. Job Summary As a Dedicated Behavioral Health Customer Service Representative, you'll play a critical role in supporting our members with their behavioral health needs. You'll be responsible for providing advocate care, educating members on online resources, and guiding them through their plan of benefits and Aetna policy and procedures. Key Responsibilities * Creates an emotional connection with our members by understanding and engaging with them to champion for their best health. * Takes accountability to fully understand the member's needs by building a trusting and caring relationship with the member. * Anticipates customer needs and provides proactive support. * Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. * Performs financial data maintenance as necessary. * Explains member's rights and responsibilities in accordance with contract. Required Qualifications * 1-3 years of Customer Service experience within a Call Center atmosphere. * High School Diploma or equivalent. Preferred Qualifications * Previous Behavioral Health experience. * Associates Degree. * Medical or Insurance background. Education and Training * High School Diploma or equivalent. * Ongoing training and education opportunities to enhance your skills and knowledge. Compensation and Benefits * The Typical Pay Range For This Role Is $17.00 - $28.46. * This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. * The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. * This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above. * Enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. * The Company offers a full range of medical, dental, and vision benefits. * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. * blithequark also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. * As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Work Environment and Culture * Fully remote role and is able to work anywhere in the U.S. * Collaborative and supportive team environment. * Opportunities for growth and development. * Recognition and rewards for outstanding performance. How to Apply If you're passionate about delivering exceptional care and support to our members, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. **Application Window:** We anticipate the application window for this opening will close on: 02/01/2025 **Equal Employment Opportunity:** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. We're excited to hear from you and look forward to reviewing your application!