**Immediate Hiring: Customer Care Intake Representative I at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Customer Care Intake Representative I. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support. **About blithequark** At blithequark, we are committed to providing Complex Rehabilitation Technology (CRT) solutions that empower individuals with disabilities to live independently and actively participate in everyday life. As the nation's leading provider of CRT, we take pride in our diverse workforce and inclusive work environment, where open dialogue, active listening, and ongoing actions are the foundation of our success. **Job Purpose** As a Customer Care Intake Representative I, you will be responsible for providing exceptional customer service, ensuring that all medical supply orders are processed accurately and efficiently, and promoting a positive customer experience. Your primary goal will be to ensure that our customers' needs are met, and their expectations are exceeded. **Key Responsibilities** * Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call. * Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have. * Process new orders intake, including full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites). * Request, collect, and review order documents, including Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes. * Facilitate communication between the customer, third-party payers, distributors, doctors, nurses, case managers, and others to complete the customer's initial order. * Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files. * Collect and process payments for out-of-pocket amounts prior to product shipment. * Utilize blithequark Leadership Principles to perform the job with integrity, compliance, and values consistent with blithequark's mission. * Adhere to employee or customer confidentiality and comply with blithequark's policies and federal regulations. * Provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority. **Required Qualifications, Skills, and Experience** * High School diploma/GED required. * Minimum one (1) year of experience in insurance eligibility verification. * Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies. * Background in Medicaid, Medicare, and Private Insurance. **Preferred Competencies and Qualifications** * Associates degree in a relevant field. * Ability to work in a fast-paced environment and juggle multiple priorities. * Ability to think quickly, assess a situation, and make a sound decision. * Solid written and verbal communication, listening, organization, and priority setting skills. **Physical Work Requirements** * Frequent use of hands, wrists, fingers associated with using computer equipment. * Prolonged periods of time working at a desk and/or on a computer. * Occasionally move and reach with arms and hands. * Ability to lift/move up to 10 pounds. **Why Join blithequark?** At blithequark, we offer a competitive compensation package, including: * Medical, dental, and vision insurance * Short-term and long-term disability * 401k * Life insurance * A dynamic and inclusive work environment * Opportunities for career growth and professional development * A commitment to diversity, equity, and inclusion **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we look forward to hearing from talented candidates like you. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.