**Experienced Customer Care Advocate – Patient and Provider Support Specialist**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Care Advocate. In this role, you will be the voice of our company, providing outstanding support to patients and providers while navigating the complexities of our innovative healthcare solutions. **About blithequark** blithequark is a leading provider of cutting-edge healthcare technologies, dedicated to improving the quality of care and patient experience. Our team is comprised of bright, motivated individuals who share a common goal: to make a meaningful difference in people's lives. As a Customer Care Advocate, you will be part of a collaborative environment that values innovation, empathy, and excellence. **Responsibilities and Duties** As a Customer Care Advocate, you will be responsible for providing exceptional support to patients and providers through various communication channels, including phone, email, and chat. Your key responsibilities will include: * Providing superior customer care by troubleshooting customer/patient issues related to product, services, and patient enrollment * Responding to inquiries, completing daily tasks, and providing verbal and written information to external and internal customers and accounts * Maintaining a positive attitude and working relationship with all customers, patients, and blithequark associates * Ensuring CRM compliance and processing documentation * Managing tickets and emails in a timely fashion * Participating in inbound and outbound call work as assigned * Demonstrating flexibility and adaptability in a fast-paced environment **General Experience** To excel in this role, you will need to possess: * Clear verbal and written communication skills to effectively interact with internal and external stakeholders * The ability to drive a patient and client-driven environment, prioritizing their needs and concerns * Understanding of sensitive information, HIPAA, and privacy requirements, including the security of the home office environment * Attention to detail for all activities and documentation tasks * Experience in fast-paced patient or healthcare provider-focused environments, preferably in a high-volume setting (60+ activities per day) * Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint * Familiarity with Customer Relationship Management software, such as Salesforce.com * Demonstrated ability to understand and meet individual-level metrics assigned * Flexibility, adaptability, and a strong commitment to quality and customer satisfaction **Qualifications** To be considered for this role, you will need to possess: * A minimum of 2+ years of customer service experience in a high-volume environment * Preferred experience in healthcare/medical device companies, non-insurance based * Strong evidence of great customer service via phone, email, fax, or web modalities * Demonstrated commitment to helping people and resolving issues, including those that require independent thinking and sound judgment skills * Strong commitment to quality and patient satisfaction * Demonstrated patience and professionalism in stressful situations * Experience in a multitasking role, preferably with a strong skillset in keyboarding, typing (40 WPM), and website/program navigation **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home office. blithequark provides a fast-paced, collaborative environment that values innovation, empathy, and excellence. Our team is passionate about delivering exceptional experiences and making a meaningful difference in people's lives. **Compensation and Benefits** blithequark offers a competitive compensation package, including: * A regular full-time position with a competitive salary * Excellent benefits, including medical, dental, and vision insurances (all of which start on your first day) * Health savings account employer contributions (when enrolled in a high-deductible medical plan) * Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) * Travel reimbursement for medical care * Non-contributory basic life insurance and short/long-term disability * Emotional health support for you and your loved ones * Legal/financial/identity theft/pet and child referral assistance * Paid parental leave, paid holidays, travel assistance for personal trips, and PTO * 401(k) with company match * Employee Stock Purchase Plan * Pet insurance discount * Unlimited amount of LinkedIn Learning classes **What's Next?** If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. Our team is looking for great people to join our friendly and dynamic team.