**Experienced Tier 2 Technical Support Analyst – Voice, Chat, and Email Support Expert**

At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology solutions. As a key member of our team, you'll play a vital role in providing top-notch support to our customers, helping them overcome technical challenges and achieve their goals. If you're passionate about technology, customer service, and problem-solving, we want to hear from you! **About blithequark** blithequark is a leading provider of cutting-edge technology solutions, dedicated to empowering businesses and individuals to thrive in an ever-evolving digital landscape. Our team of experts is passionate about staying ahead of the curve, embracing new technologies, and pushing the boundaries of what's possible. We're committed to creating an inclusive and diverse work environment where everyone feels valued, respected, and empowered to grow. **Job Summary** We're seeking an experienced Tier 2 Technical Support Analyst to join our team and provide exceptional Voice, Chat, and Email support to our customers. As a key point of contact, you'll be responsible for identifying and troubleshooting technical issues, providing timely and accurate solutions, and delivering high-quality customer service. If you're a tech-savvy problem-solver with a passion for customer service, we'd love to hear from you! **Responsibilities** * Provide Voice, Chat, and Email support to customers in a timely and accurate manner, ensuring that their technical issues are resolved efficiently and effectively. * Serve as the first point of contact for customer inquiries, using excellent communication and problem-solving skills to provide solutions to customer issues. * Identify and troubleshoot technical issues, utilizing your knowledge of new technologies and continuously upgrading your technical skills to stay ahead of the curve. * Maintain a flexible schedule and work in a fast-paced environment, adapting to changing priorities and deadlines. * Stay current on new technologies and continuously upgrade your technical knowledge to ensure that you're always equipped to handle complex technical issues. * Monitor and track customer inquiries and escalate as needed, ensuring that customer issues are resolved promptly and efficiently. * Investigate customer issues and provide solutions to ensure customer satisfaction, using your problem-solving skills to identify root causes and implement effective solutions. * Deliver high-quality customer service at all times, using your excellent communication skills to build trust and rapport with customers. * Document customer inquiries, resolutions, and other pertinent information, using your attention to detail to ensure that all relevant information is accurately recorded. **Essential Qualifications** * 2+ years of experience in a technical support role, with a proven track record of providing exceptional customer service. * Strong technical knowledge of computer systems, software applications, and networking protocols. * Excellent communication and problem-solving skills, with the ability to work effectively with customers and technical teams. * Ability to work in a fast-paced environment, adapting to changing priorities and deadlines. * Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions. * Experience with customer relationship management (CRM) software and other technical tools. * Bachelor's degree in Computer Science, Information Technology, or a related field. **Preferred Qualifications** * Experience with cloud-based technologies, such as Amazon Web Services (AWS) or Microsoft Azure. * Knowledge of cybersecurity principles and practices. * Experience with IT service management (ITSM) software and other technical tools. * Certification in technical support, such as CompTIA A+ or Cisco CCNA. * Experience working in a global or multicultural environment. **Skills and Competencies** * Strong technical knowledge of computer systems, software applications, and networking protocols. * Excellent communication and problem-solving skills, with the ability to work effectively with customers and technical teams. * Ability to work in a fast-paced environment, adapting to changing priorities and deadlines. * Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions. * Experience with customer relationship management (CRM) software and other technical tools. * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship programs. * Technical training and certification programs. * Leadership development programs. * Career advancement opportunities, with a focus on promoting from within. * Flexible work arrangements, including remote work options and flexible hours. **Work Environment and Company Culture** blithequark is a dynamic and inclusive work environment, where everyone feels valued, respected, and empowered to grow. We're committed to creating a culture of innovation, collaboration, and continuous learning, where our employees can thrive and reach their full potential. Our team is passionate about technology, customer service, and problem-solving, and we're always looking for talented individuals who share our values and vision. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Salary: $60,000 - $80,000 per year, depending on experience. * Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off. * Perks: Flexible work arrangements, including remote work options and flexible hours, and a range of employee discounts and perks. * Professional development opportunities, including training and certification programs, and career advancement opportunities. **How to Apply** If you're passionate about technology, customer service, and problem-solving, and you're looking for a challenging and rewarding career opportunity, we'd love to hear from you! Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you!