Experienced Customer Success Director – Gig Economy Vertical, Strategic Account Management, and Client Growth Expert

Welcome to blithequark: A Leader in Innovative Solutions At blithequark, we prioritize people above all else, from our valued customers and partners to our most significant asset – our team members. Operating with empathy, compassion, and a commitment to inclusivity, blithequark fosters a global workforce that celebrates diversity and promotes the authentic expression of all individuals. Our team members empower one another to be their genuine selves, treating everyone with respect, integrity, and fairness. We invite you to embark on a rewarding career journey with us, a leading provider of mission-critical solutions to renowned Fortune 100 and Global 500 brands. About the Role: Customer Success Director – Gig Economy Vertical As a Customer Success Director at blithequark, you will be instrumental in ensuring the satisfaction, retention, and growth of our key clients within the dynamic Gig Economy space. Your expertise will be pivotal in developing and nurturing strong, lasting relationships, expanding our footprint through a consultative and tech-savvy approach. This strategic role demands a profound understanding of client needs, the ability to navigate complex operational and technical environments, and close collaboration with both internal and external stakeholders. Success in this role means becoming a trusted advisor, ensuring clients receive measurable value while driving the adoption of blithequark solutions across their enterprise. Key Responsibilities: Act as a trusted advisor to your clients, serving as the "go-to" person for their strategic account needs, providing expert guidance and support to ensure their success and satisfaction. Become an expert in the staffing industry, utilizing your subject matter expertise to understand each client's organizational dynamics, challenges, and opportunities for growth. Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability, fostering a deep understanding of their needs and preferences. Maintain ownership of your book of business, comprising approximately 8-12 accounts worth several million dollars, and navigate complex issues, both technical and non-technical, using sound judgment and data to make decisions that are best for your clients. Conduct regular business reviews using value-add propositions to mitigate client risk and enhance their programs, ensuring they receive the maximum benefit from blithequark's solutions. Map client business requirements to blithequark’s technology capabilities, identifying gaps, omissions, and process optimizations to drive innovation and improvement. Champion successful client outcomes and innovate ways to improve our service delivery, ensuring that blithequark remains at the forefront of the industry. Develop strategic account plans to grow client revenue and achieve world-class client satisfaction, aligning with blithequark's mission and vision. Essential and Preferred Qualifications: To excel in this role, you should possess: 7+ years of experience in Client Success, Account Management, or a related field, supporting enterprise-level clients and driving growth and satisfaction. Proven success in account management, client success, or sales, with a track record of achieving targets and exceeding expectations. Ability to effectively communicate with senior-level decision-makers within organizations and successfully handle objections, leveraging your expertise and interpersonal skills. Familiarity with API's and ATS integrations, as well as strong program management, presentation, and negotiation skills. Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients, both verbally and in writing. Prior experience in the Gig economy is preferred, although not essential, as we value diverse backgrounds and perspectives. A 4-year degree is strongly preferred, although equivalent experience and qualifications will be considered. Skills and Competencies: The ideal candidate will possess: Strong analytical and problem-solving skills, with the ability to navigate complex issues and develop creative solutions. Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and stakeholders. A deep understanding of the Gig Economy and its challenges, as well as the ability to think strategically and drive growth. Strong program management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. A customer-centric approach, with a focus on delivering exceptional service and ensuring client satisfaction. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our team members. As a Customer Success Director, you will have access to: Ongoing training and development opportunities, including workshops, webinars, and conferences, to enhance your skills and knowledge. A mentorship program, pairing you with experienced professionals who can provide guidance and support. A culture of innovation and experimentation, encouraging you to think creatively and develop new solutions. Opportunities for career advancement, as we prioritize promoting from within and recognizing talent and achievement. Work Environment and Company Culture: At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a remote team member, you will be part of a global community that values flexibility, autonomy, and collaboration. Our company culture is built on the principles of: Empathy and compassion, recognizing the importance of emotional intelligence and kindness in the workplace. Inclusivity and diversity, celebrating the unique perspectives and experiences of our team members. Integrity and fairness, upholding the highest standards of ethics and morality in all our interactions. Respect and open communication, fostering a culture of transparency, feedback, and continuous improvement. Compensation, Perks, and Benefits: As a valued member of the blithequark team, you will be eligible for a comprehensive range of benefits, including: A competitive salary range of approximately $90,000-$110,000 base annually, reflecting our commitment to fair compensation and recognition of your expertise. Medical, Vision, Dental, and supplementary benefit plans, ensuring your physical and mental well-being. A 401k with an employer match, as well as an Employee Stock Purchase Plan (ESPP), providing opportunities for long-term financial growth and security. Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays, recognizing the importance of work-life balance and relaxation. Access to new technologies and growth opportunities, as well as leaders who are invested in your success and development. Conclusion: If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Success Director – Gig Economy Vertical role at blithequark. As a trusted advisor and strategic partner to our clients, you will play a critical role in driving growth, satisfaction, and success. Join our dynamic team and embark on a rewarding career journey with a leader in innovative solutions. Apply today and discover the blithequark difference! blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are dedicated to creating a workplace that is inclusive, respectful, and empowering for all.