**Experienced Strategic Customer Success Engineer – Driving Enterprise Customer Success at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Strategic Customer Success Engineer. **About blithequark** blithequark is a cutting-edge technology company that empowers developers to stop online fraud at the source. Our innovative products and services are designed to help businesses of all sizes protect themselves against the ever-evolving threat of online fraud. With a strong focus on developer-centric solutions, we've built a reputation for delivering high-quality products that meet the unique needs of our customers. As a globally dispersed, 100% remote company, we offer the flexibility and autonomy that comes with working from anywhere in the world. Our team is passionate about creating a culture that values collaboration, innovation, and customer success. We're committed to fostering an inclusive work environment that celebrates the unique experiences, perspectives, and cultural backgrounds of our employees. **The Role** As an Experienced Strategic Customer Success Engineer at blithequark, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients. **Key Responsibilities** * **Technical Expertise:** Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products. * **Customer Onboarding:** Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals. * **Ongoing Support:** Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively. * **Customer Advocacy:** Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction. * **Product Adoption:** Partner with clients to align blithequark's roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides. * **Relationship Management:** Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner. * **Reporting:** Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals. **Qualifications** * **Experience:** 5+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts. * **Location:** Remote, Pacific Time Zone, Preference for candidates located in the San Francisco Bay area * **Technical skills:** + Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations + Experience working with RESTful APIs and other web services + Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior + Familiarity with software development lifecycles and modern API architectures + Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred + Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations * **Problem-Solving:** Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently. * **Communication:** Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders. * **Adaptability:** Track record of thriving in highly ambiguous, fast-paced environments. * **Customer Focus:** Demonstrated ability to understand customer needs and deliver solutions that drive success. * **Collaboration:** Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals. * **Education:** Bachelor’s degree in Computer Science, Engineering, or a related field is preferred. **What We Offer** * Competitive cash base compensation range: $150,000 – $170,000 (for US-based employees) * Bonus structure * Opportunity to work with a cutting-edge technology company that's making a real impact in the fight against online fraud * Flexible, remote work environment with a global team of innovators and problem-solvers * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities and training programs * Collaborative, inclusive work environment that celebrates diversity and promotes creativity **How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you! **Important Note** Please be aware that blithequark is committed to protecting the personal and financial information of our candidates. We will never ask for payment or sensitive information as part of the hiring process. If you receive an email or message claiming to be from blithequark that asks for payment or sensitive information, please ignore it and report it to us immediately.