**Experienced Full Stack Customer Support Consultant – German & English Language Expert (Tunisia, Remote)**

Are you a passionate and skilled individual with a flair for languages and a knack for delivering exceptional customer support? Do you have a strong background in customer service or marketing, and are you eager to take your career to the next level? Look no further! blithequark is seeking an experienced Full Stack Customer Support Consultant to join our team in Tunisia, working remotely. As a Customer Support Consultant at blithequark, you will be part of a dynamic and multicultural team that thrives in a multilingual environment. You will have the opportunity to master new skills, achieve challenging goals, and enjoy a work-life balance that allows you to thrive in your home office. Our People First management approach ensures that our team members are treated like family, surrounded by unlimited care, an individual approach, and a wholesome positive experience. **What You Will Do:** As a Customer Support Consultant, you will be responsible for: * Contacting submitted leads to confirm their interest and providing exceptional customer service * Forwarding qualified inquiries to the appropriate retailer, ensuring seamless communication and resolution * Accurately updating and categorizing leads in our system, maintaining data integrity and efficiency * Securely working with customers' sensitive information, adhering to our strict data protection policies * Applying the latest and greatest customer happiness practices, ensuring a positive experience for our clients * Maintaining working knowledge of our client's products and services, staying up-to-date on industry trends and developments **What You Need to Succeed in This Role:** To excel as a Customer Support Consultant, you will need: * **Fluent German and English (C1 written and spoken for both languages)**: Your language skills will be put to the test, and we expect you to communicate effectively with our clients and team members * Previous experience in Customer Service or Marketing: Your background in customer-facing roles will help you navigate complex customer interactions and provide tailored solutions * Hands-on experience communicating with and following up on leads: You will be responsible for nurturing leads and converting them into customers * Attentive to details: Your attention to detail will ensure that customer information is accurate and up-to-date * Strong administrative and organizational skills: You will be managing multiple leads, updating systems, and maintaining data integrity * Positive and responsible attitude: Your enthusiasm and dedication will shine through in every interaction with our clients and team members * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload): You will need reliable equipment to stay connected and productive **Will Be a Great Plus:** While not required, previous experience working with a luxury brand will be a valuable asset in this role. **Benefits and Perks:** As a Customer Support Consultant at blithequark, you can expect: * Fixed schedule: 5 days per week, 4 PM – 12 AM CET, allowing you to maintain a healthy work-life balance * Opportunity to work fully remotely: Enjoy the flexibility of working from the comfort of your own home * Inclusive international environment: Join a diverse team that celebrates different backgrounds and experiences * Compensation in USD: Receive a competitive salary in a stable currency * Good bonuses for referring friends: Share the opportunity with your network and earn rewards * Paid intensive training and probation: Develop your skills and confidence in a supportive environment * Work-life balance: Prioritize your well-being and enjoy a healthy balance between work and personal life * Responsive management interested in your growth and long-lasting cooperation: Our team is dedicated to your success and well-being * Greenhouse conditions for self-development: Continuously learn and grow with our team, exploring new opportunities and challenges **Who We Are:** blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. **Join Our Team:** If you're a motivated and skilled individual with a passion for languages and customer support, we want to hear from you! Send your CV in English, highlighting your outstanding skills and experience. Visit our website to learn more about blithequark and our mission to deliver exceptional customer support. **Disclaimer:** blithequark is an equal opportunities employer, committed to providing a fair and inclusive environment for all candidates. We welcome people with various backgrounds and experiences, and our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.