**Experienced Senior Customer Programs Manager – Driving Customer Advocacy, Lifecycle Marketing, and Internal Change Management at blithequark**

Are you a seasoned professional with a passion for designing and leading high-impact customer programs that drive business growth and customer satisfaction? Do you thrive in fast-paced, high-growth environments and have a proven track record of managing cross-functional initiatives from strategy to execution? If so, we invite you to join blithequark, a pioneering organization revolutionizing mental healthcare by removing every barrier that prevents people from getting the help they need. As a Senior Customer Programs Manager at blithequark, you will play a critical role in driving customer advocacy, lifecycle marketing, and internal change management initiatives that align with our mission to transform the mental healthcare landscape. You will be responsible for designing and leading high-impact programs that drive business growth, customer satisfaction, and internal change management. Your expertise in customer programs, customer marketing, and program/project management will enable you to make a significant impact on our organization's success. **Key Responsibilities:** * Design and lead high-impact customer programs that drive customer advocacy, lifecycle marketing, and internal change management * Develop and execute cross-functional initiatives from strategy to execution, collaborating with various stakeholders to ensure successful program delivery * Utilize Salesforce and Gainsight to operationalize programs and drive business growth * Develop and maintain strong relationships with internal stakeholders, including sales, marketing, and customer success teams * Collaborate with cross-functional teams to develop and execute internal change management initiatives * Analyze program metrics and provide data-driven insights to inform business decisions * Develop and maintain a deep understanding of customer needs and preferences to inform program development * Stay up-to-date with industry trends and best practices in customer programs and lifecycle marketing **Essential Qualifications:** * 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment * Proven track record of managing cross-functional initiatives from strategy to execution * Strong experience with Salesforce and Gainsight, with the ability to operationalize programs within these platforms * Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders * Highly organized and detail-oriented, with strong project management and prioritization skills * Experience leading internal enablement or change management rollouts * Proactive, collaborative, and resourceful, with the ability to thrive in fast-paced, high-growth environments **Preferred Qualifications:** * Experience working in a mental healthcare or healthcare-related industry * Familiarity with Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom) * Ability to travel up to 5% of the year, as needed for team offsites or customer events **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to analyze program metrics and provide data-driven insights * Excellent communication and interpersonal skills, with the ability to influence and drive clarity across diverse stakeholders * Strong project management and prioritization skills, with the ability to manage multiple projects and priorities simultaneously * Proactive, collaborative, and resourceful, with the ability to thrive in fast-paced, high-growth environments * Strong understanding of customer needs and preferences, with the ability to develop and maintain a deep understanding of customer needs and preferences **Career Growth Opportunities and Learning Benefits:** * Opportunities to work with a talented and dedicated team of professionals who are passionate about transforming the mental healthcare landscape * Access to ongoing training and development opportunities, including workshops, conferences, and online courses * Opportunities to take on new challenges and responsibilities, with the ability to grow and develop your career within the organization * Collaborative and dynamic work environment, with a focus on teamwork and open communication **Work Environment and Company Culture:** * blithequark is a pioneering organization that is committed to transforming the mental healthcare landscape * Our team is passionate about making a positive impact on people's lives, and we are dedicated to creating a work environment that is collaborative, dynamic, and supportive * We value diversity, equity, and inclusion, and we are committed to creating a workplace that is inclusive and welcoming to all employees * We offer a comprehensive benefits package, including health, dental, and vision benefits, as well as a 401(k) match and paid time off policies **Compensation, Perks, and Benefits:** * Competitive salary and bonus structure * Comprehensive benefits package, including health, dental, and vision benefits * 401(k) match and paid time off policies * Access to ongoing training and development opportunities * Opportunities to take on new challenges and responsibilities, with the ability to grow and develop your career within the organization * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Access to a range of employee perks and benefits, including a yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers **Conclusion:** If you are a seasoned professional with a passion for designing and leading high-impact customer programs, we invite you to join blithequark on our mission to transform the mental healthcare landscape. As a Senior Customer Programs Manager, you will play a critical role in driving customer advocacy, lifecycle marketing, and internal change management initiatives that align with our mission. We offer a comprehensive benefits package, opportunities for career growth and development, and a collaborative and dynamic work environment. Apply now to join our team and make a positive impact on people's lives.