**Experienced Customer Service Officer – Delivering Exceptional Fund Member Support at blithequark**

Are you a customer service professional with a passion for delivering exceptional support to fund members? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Officer. **About blithequark** blithequark is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. As a business of Marsh McLennan, we are committed to creating a diverse, inclusive, and flexible work environment that attracts and retains the best people. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. **Why Join Our Team?** At blithequark, we help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. Our hybrid work model offers the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. **Key Responsibilities:** As an Experienced Customer Service Officer, you will play a crucial role in providing exceptional support to our fund members, ensuring their inquiries are handled with care and professionalism. Your key responsibilities will include: * Answering incoming phone calls and emails from fund members, providing factual information to assist with enquiries * Actively listening to members to gain a practical understanding of their situation * Building rapport with members and offering empathetic assistance * Ensuring enquiries requiring follow-up are placed in the relevant queue for further action * Documenting client issues and escalating issues to appropriate parties to resolve * Researching to respond to customer inquiries and responding formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer **What You Need to Have:** To succeed in this role, you will need to possess: * Outstanding communication, active listening, and customer service skills with the willingness to go the extra mile * Proven experience in handling high work volumes, preferably within a customer service, call centre, or similar environment * Excellent attention to detail and thoroughness in the pursuit of a solution * Computer literacy and capacity to use online information systems **What Makes You Stand Out:** We are looking for individuals who possess: * Superior interpersonal skills with the ability to hold a conversation and interact with our members * The ability to produce well-written correspondence * Previous experience in financial services and/or the superannuation industry would be well regarded, but not essential. Fresh Graduates are encouraged to apply **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping you grow and develop your skills. As an Experienced Customer Service Officer, you will have access to: * Professional development opportunities to enhance your skills and knowledge * Interesting work that challenges you and helps you grow * Supportive leaders who will guide and mentor you * A vibrant and inclusive culture that encourages collaboration and innovation **Work Environment and Company Culture:** Our office is located in Wollongong, and we require our team members to work at least three days a week in the office. We foster a hybrid work model that offers the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. Our company culture is built on the principles of diversity, inclusion, and flexibility, and we are committed to creating a work environment that is welcoming and inclusive for all. **Compensation, Perks, and Benefits:** As an Experienced Customer Service Officer at blithequark, you can expect: * Competitive salary and benefits package * Opportunities for career growth and professional development * Flexible work arrangements that balance work and personal life * Access to a range of employee benefits, including health insurance, superannuation, and paid leave **How to Apply:** If you are a customer service professional with a passion for delivering exceptional support to fund members, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.