Experienced Retail Customer Service Representative for Exceptional Client Experience and Operational Excellence

Introduction to blithequark At blithequark, we pride ourselves on delivering unparalleled customer experiences through our innovative products and exceptional service. As a leader in our industry, we understand the importance of building strong relationships with our clients and ensuring their satisfaction at every touchpoint. Our commitment to excellence has earned us a reputation for reliability, quality, and customer-centricity. We are now seeking an experienced Retail Customer Service Representative II to join our dynamic team in Jessup, MD, and contribute to our mission of providing outstanding service to our valued customers. Job Overview The Retail Customer Service Representative II role at blithequark is a critical position that requires a unique blend of customer service, analytical, and organizational skills. As a key member of our customer-facing team, you will be responsible for managing order processing, ensuring accurate scheduling, and providing exceptional customer service to our clients. This role involves working in a hybrid model, with three days onsite and two days remote, allowing for a balance between collaboration with our team and the flexibility to work independently. Key Responsibilities Respond to customer inquiries and requests in a timely and professional manner, ensuring that all issues are resolved efficiently and effectively. Process complex orders and requests with 100% accuracy, from intake to filing, and ensure that all customer information is up-to-date and accurate. Update our customer management system to reflect changes, updates, and resolutions, ensuring that all data is current and reliable. Analyze customer order issues, diagnose problems, and implement solutions to ensure customer satisfaction and loyalty. Schedule appointments with homeowners, creating a seamless experience for our clients and ensuring that all necessary materials and information are prepared in advance. Prepare customer correspondence, packets, and other materials as required for the sales fulfillment process, ensuring that all communications are clear, concise, and professional. Handle permits and inspections, ensuring compliance with all regulatory requirements and internal processes. Identify areas for improvement and implement changes to enhance the overall level of service, contributing to our ongoing commitment to excellence. Communicate order fulfillment process information to internal delivery partners and provide customer feedback, ensuring that all stakeholders are informed and aligned. Administer programs, such as our customer referral program, to drive engagement and loyalty among our client base. Train others in office and customer service processes, sharing knowledge and expertise to promote a culture of excellence and continuous learning. Create purchase orders, process payments, or process receipts, as required, ensuring that all financial transactions are accurate and efficient. Requirements To be successful in this role, you will need to possess a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service and manage complex orders and requests. The following requirements are essential: High school diploma or equivalent, plus 2-4 years of work experience in order processing or a related field. Demonstrated proficiency in word processing, spreadsheet software, and general computer skills, with the ability to learn and adapt to new systems and technologies. Strong phone etiquette and verbal skills, with the ability to facilitate problem resolution and communicate effectively with customers and internal stakeholders. Intermediate writing skills, with the ability to prepare clear, concise, and professional correspondence and materials. Able to determine customer needs and assist in resolving issues for assigned areas, demonstrating a customer-centric approach and a commitment to excellence. Nice-to-Haves While not essential, the following skills and experiences are desirable and may be considered an asset in this role: Previous experience in a customer-facing role, with a proven track record of providing exceptional service and resolving complex issues. Knowledge of customer management systems and software applications, with the ability to learn and adapt to new technologies. Experience in a hybrid or remote work environment, with the ability to work independently and collaboratively as part of a team. Benefits and Compensation At blithequark, we are committed to providing a comprehensive benefits package that recognizes the value and contributions of our employees. Our benefits include: Medical, Dental, Vision, and Life Insurance, providing peace of mind and financial security for you and your loved ones. Health Savings Account contributions, supporting your health and wellness goals. Paid holidays and PTO, allowing you to recharge and pursue your interests. 401(k) plan and contributions, helping you plan for your future and achieve your long-term goals. Professional development and tuition reimbursement opportunities, supporting your ongoing learning and growth. Charity contributions, demonstrating our commitment to giving back to our community and making a positive impact. Nationwide career opportunities, providing a platform for advancement and exploration within our organization. Profit-sharing target of $4,000 per eligible employee, prorated as appropriate, recognizing your contributions to our success and sharing in our achievements. Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, advancement, and exploration. As a Retail Customer Service Representative II, you will have access to: Comprehensive training and onboarding programs, ensuring that you have the skills and knowledge necessary to succeed in your role. Ongoing coaching and feedback, supporting your ongoing development and growth. Opportunities for advancement and career progression, providing a platform for you to achieve your long-term goals and aspirations. Cross-functional training and development, allowing you to explore different areas of our business and expand your skill set. Work Environment and Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, where our employees are valued, respected, and empowered to succeed. Our culture is built on a foundation of: Collaboration and teamwork, fostering a sense of community and shared purpose. Innovation and creativity, encouraging experimentation and learning. Customer-centricity, recognizing the importance of our clients and their needs. Continuous learning and growth, supporting the ongoing development of our employees. Diversity, equity, and inclusion, promoting a culture of respect, empathy, and understanding. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Retail Customer Service Representative II role at blithequark. With a comprehensive benefits package, opportunities for growth and development, and a dynamic work environment, this is an exciting opportunity to join a leading organization and contribute to our mission of providing outstanding service to our valued customers. Apply now to take the first step in your journey with blithequark and discover a career that is rewarding, challenging, and fulfilling.