Experienced Customer Support Specialist for Innovative Blockchain-Based Financial Ecosystem

Introduction to blithequark Imagine being part of a pioneering initiative that merges the principles of Islamic finance with the cutting-edge technology of blockchain, revolutionizing the way financial transactions are conducted. blithequark, the first Islamic ecosystem built on blockchain, is at the forefront of this groundbreaking movement. Our mission is clear: to establish a Fiqh-compliant financial ecosystem that offers our community fair, easy, and transparent access to ethical financial products and services, empowering individuals to build a strong financial future through long-term economically beneficial behaviors. At blithequark, we are driven by the vision of creating a fast, compliant, and innovative money transfer structure that combines advanced blockchain technology with the timeless principles of Islamic finance. Our native coin, which fuels the blithequark blockchain, enables seamless payments, value storage, and interaction with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative blithequark app, giving users complete control over their digital assets and access to all the features of the ecosystem. Why Join blithequark? Joining blithequark means becoming part of a passionate team that is reshaping the future of finance. Here are just a few reasons why you should consider this exciting opportunity: Innovative & Purpose-Driven: At blithequark, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance. Ethical Impact: As part of blithequark, you'll be working in an organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect. Growth & Learning Opportunities: At blithequark, we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions. Global Vision, Local Impact: blithequark is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape. Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future. Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of blithequark, you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space. Job Overview We are seeking an experienced Customer Support Specialist to join our dynamic team. As a Customer Support Specialist at blithequark, you will play a crucial role in managing customer queries and complaints across various communication channels. Your primary objective will be to provide timely, courteous, and effective support to our customers, ensuring a high level of customer satisfaction and loyalty. Key Responsibilities Some of the key responsibilities of this role include: Customer Assistance: Provide timely, courteous, and effective support to customers via phone, email, live chat, or social media channels. Issue Resolution: Diagnose and resolve customer complaints and technical issues, ensuring a high level of customer satisfaction. Product Knowledge: Maintain a deep understanding of our products/services and provide accurate, detailed information to customers. Ticket Management: Manage support tickets from creation through to resolution, ensuring each inquiry is documented, prioritized, and followed up on. Troubleshooting: Identify customer problems and provide clear, step-by-step solutions or direct them to appropriate resources or departments. Customer Feedback: Gather feedback from customers and relay important information to the relevant departments for product/service improvement. Escalation: Escalate complex or unresolved issues to the appropriate higher-level support or technical teams. Knowledge Base Maintenance: Help maintain and update internal knowledge base and FAQs based on common customer inquiries and new product/service updates. Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Requirements To be successful in this role, you will need: Experience: Minimum of 5 years of experience in customer support or a similar role (experience in the Financial Industry is a plus). Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain is highly desirable. Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively and clearly with customers. Fluency in English is required. Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify problems and provide appropriate solutions. Tech-Savvy: Proficient with customer service software, CRM systems, and Microsoft Office Suite. Knowledge of Finance is a plus. Customer-Centric: A genuine passion for delivering exceptional customer experiences and a calm demeanor under pressure. Team Player: Ability to work well within a team, collaborate with other departments, and share knowledge to enhance customer service processes. Level of studies: Diploma, Bachelor, or Master Degree in Economics, Business, Sales, or a similar field. Benefits At blithequark, we offer a comprehensive range of benefits to our employees, including: Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication. Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad. Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance. Relocation Assistance: We provide relocation support for employees moving to new locations. Professional Development: Opportunities for training, certifications, and career growth. Employee Recognition: Programs to celebrate and reward your achievements and contributions. Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters. Diversity, Equality, and Inclusion: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees. Conclusion Don't miss this opportunity to join the blithequark team and be part of a revolution that is changing the face of finance. As a Customer Support Specialist, you will play a vital role in ensuring our customers receive the best possible support and service. Apply now and take the first step towards an exciting and rewarding career with blithequark.