Experienced Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a leader in the retail industry, dedicated to providing exceptional customer experiences through our innovative products and services. As a key player in the market, we strive to deliver high-quality solutions that meet the evolving needs of our customers. Our commitment to excellence is reflected in our mission to provide a positive and supportive work environment that fosters growth, learning, and development for all our team members. Job Overview We are seeking an experienced and skilled Lead Retail Customer Service Associate to join our dynamic team at blithequark. As a Lead Retail Customer Service Associate, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing leadership to team members on assigned shifts. Your expertise and knowledge of our products and services will enable you to provide consultative selling, recommend solutions, and resolve customer issues in a professional and efficient manner. Key Responsibilities Demonstrate consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Manage production flow to ensure all production orders are done right and on time Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends blithequark products and services Takes lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management Set up complex orders and perform multiple tasks at the same time Responsible for ensuring quality during and after the production process Ensures communication among shifts Coordinates pick-up and delivery of customer orders May provide leadership to team members on an assigned shift Assists in the training of store team members Collates, sorts, and organizes customer orders Operates the Point of Sale terminal (POS), handles financial transactions, and makes change Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits Essential Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications and requirements: High school diploma or equivalent education 2+ years of specialized experience in a retail or customer service environment Excellent verbal and written communication skills Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: Previous experience in a leadership or supervisory role Knowledge of blithequark products and services Experience with Point of Sale terminals and financial reporting Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our team members with opportunities for growth, learning, and development. As a Lead Retail Customer Service Associate, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and collaborative work environment that fosters learning and development Recognition and reward programs to acknowledge your achievements and contributions Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values: A commitment to delivering exceptional customer experiences A focus on teamwork and collaboration A dedication to excellence and quality in everything we do A supportive and inclusive work environment that values diversity and individuality Compensation, Perks, and Benefits As a Lead Retail Customer Service Associate at blithequark, you will be eligible for a competitive salary and benefits package, including: A comprehensive benefits package, including medical, dental, and vision coverage A 401(k) retirement savings plan with company match Paid time off and holidays Opportunities for career advancement and professional growth A supportive and collaborative work environment Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Lead Retail Customer Service Associate role at blithequark. With our commitment to excellence, teamwork, and customer satisfaction, we offer a dynamic and supportive work environment that will challenge and reward you. Join our team today and take the first step towards a rewarding and successful career at blithequark. Apply now to become a part of our team and contribute to our mission of delivering exceptional customer experiences. We look forward to receiving your application and discussing this opportunity further.