Experienced IT Support Associate for Dedicated Chat Support - Remote Opportunity with blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional IT support services that exceed our customers' expectations. As a leader in the industry, we recognize the importance of having a talented and dedicated team of IT professionals who can provide top-notch support to our internal and external customers. We are now seeking an experienced IT Support Associate to join our team, providing dedicated chat support to our customers. This is an excellent opportunity for someone eager to grow their IT career in a supportive, high-volume environment. Key Responsibilities In this role, you will be responsible for providing basic IT systems support to end users through chat, email, and phone, helping resolve computer system issues, documenting requests, and ensuring timely resolutions. Your key responsibilities will include: Respond to and resolve a high volume of IT-related issues or questions from internal and external customers. Provide updates and follow-up communications with users until issues are resolved. Escalate technical problems to appropriate teams when necessary. Accurately document all customer interactions in the tracking system. Assist in real-time issue resolution to minimize downtime and ensure satisfaction. Stay current on policies, procedures, and product updates to provide accurate support. Provide occasional after-hours support via on-call rotation. Perform other related duties as assigned. Qualifications and Education To be successful in this role, you will need to have: An Associate degree in a computer technology field preferred. Minimum 3 years of computer systems–related experience (or equivalent). 2 years of proprietary software support experience. 1 year of Windows operating system troubleshooting experience. Experience with JURIS or claims management applications is preferred. Technical Skills You will need to have strong technical skills, including: Strong knowledge of Windows OS, Outlook, and Microsoft Office. Proficiency in basic troubleshooting and system navigation. Professional Skills In addition to technical skills, you will need to have excellent professional skills, including: Excellent verbal and written communication skills. Strong organizational, analytical, and decision-making abilities. Customer-focused with outstanding interpersonal and conflict resolution skills. Ability to work effectively in a fast-paced team environment. Strong time management and ability to perform under pressure. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an IT Support Associate, you will have access to training and development opportunities to help you advance your career. You will also have the opportunity to work with a talented team of IT professionals who are passionate about delivering exceptional support services. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse work environment. We believe that our differences are what make us stronger, and we are committed to creating a workplace where everyone feels valued and respected. Our company culture is built on the principles of respect, empathy, and open communication. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate of $21.00, paid weekly. Our benefits package may include health care and 401(k) savings plans. We also offer a range of perks, including opportunities for professional development and growth. Conclusion If you are a motivated and talented IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Support Associate at blithequark, you will have the opportunity to work with a talented team of IT professionals, develop your skills and knowledge, and advance your career. Don't miss out on this opportunity to join a dynamic and inclusive team. Apply now to become a part of the blithequark team! How to Apply To apply for this role, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Equal Opportunity Employer blithequark is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from qualified candidates from all backgrounds. Accommodations for Applicants with Disabilities blithequark is committed to providing accommodations for applicants with disabilities. If you require an accommodation, please contact us at hr@blithequark to discuss your needs.