Experienced Provider Customer Service Call and Chat Representative – Healthcare Industry Expertise Required for Remote Position in New Mexico

Introduction to blithequark At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a leader in the healthcare industry, blithequark is seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to join our team. This remote position, based in New Mexico, offers the flexibility to work from home while making a meaningful difference in the lives of healthcare providers and patients. If you are passionate about delivering exceptional customer service and have a strong understanding of the healthcare industry, we encourage you to apply for this exciting opportunity. Job Overview As a Provider Customer Service Call and Chat Representative at blithequark, you will serve as the primary point of contact for healthcare providers, resolving issues efficiently and providing support through various channels, including calls and chats. Your responsibilities will include navigating multiple systems, collaborating with internal partners, and promoting self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes. You will be working in a fast-paced environment, handling a high volume of calls and chats, and resolving complex issues in a timely and professional manner. If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to join our team and contribute to the success of blithequark. Key Responsibilities Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues Provide service to providers in a multi-channel environment, including calls, dual chats, and email as required Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices Seek to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner Utilize strong multitasking skills to navigate more than 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution Essential Qualifications High School Diploma / GED or equivalent work experience Must be 18 years of age or older 1+ years of customer service experience analyzing and solving customer concerns Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications Available to work full-time (40 hours/week) Monday - Friday from 9:35am - 6:05pm CST / 8:35am - 5:05pm MST, with flexibility to work occasional overtime, weekends, and/or holidays as business needs require Preferred Qualifications Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools Healthcare experience and knowledge of healthcare terminology Skills and Competencies Proficient in multitasking, including managing multiple conversations simultaneously Skilled in quickly resolving calls and messages, effectively preventing escalated complaints Strong time management skills High emotional intelligence and empathy Excellent active listening and comprehension abilities Exceptional written communication skills Demonstrated problem-solving, organizational, and interpersonal skills Proven track record of consistently achieving quality and productivity standards Typing speed greater than or equal to 35-40 WPM with accuracy of 90% Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to comprehensive training programs, including 11 weeks of paid training, to ensure your success in this role. You will also have opportunities to develop your skills and advance your career, with a focus on promoting from within and providing a clear path for career progression. Our training programs are designed to provide you with the knowledge and skills necessary to excel in your role, including training on our systems, processes, and policies. You will also have access to ongoing coaching and feedback, to ensure you are meeting your performance goals and developing your skills. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is supportive, collaborative, and empowering. As a remote employee, you will be part of a virtual team that is connected and engaged, with regular opportunities for communication and collaboration. We are committed to diversity, equity, and inclusion, and we believe that everyone deserves the opportunity to live their healthiest life. We are an Equal Employment Opportunity employer, and we welcome applications from diverse candidates who share our values and are passionate about making a difference in the healthcare industry. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a hourly pay range of $17.74 - $31.63 per hour, based on full-time employment. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and equity stock purchase program. Our benefits are designed to support the health and well-being of our employees, and we are committed to providing a positive and supportive work environment. In addition to our compensation and benefits package, we also offer a range of perks and incentives, including recognition programs, employee discounts, and opportunities for professional development and growth. We believe that our employees are our greatest asset, and we are committed to investing in their success and well-being. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Provider Customer Service Call and Chat Representative. At blithequark, we are committed to making a difference in the healthcare industry, and we believe that our employees are the key to our success. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, we offer a rewarding and challenging career path for individuals who share our values and are passionate about making a difference. Don't miss this opportunity to join our team and contribute to the success of blithequark. Apply today and take the first step towards a rewarding and challenging career in the healthcare industry.