**Experienced Inbound Customer Service Representative (WFH) – Sleep Therapy and Home Medical Equipment Support**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our team is dedicated to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. **About blithequark** blithequark is a dynamic and innovative company that has been a trusted partner in the healthcare industry for years. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients and healthcare professionals nationwide. Our commitment to excellence is evident in everything we do, from our state-of-the-art equipment to our compassionate and knowledgeable staff. **Job Summary** We are seeking a dedicated and customer-focused Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, KY. As a key member of our team, you will serve the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Your primary responsibilities will include: * New order intake to ensure accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-related information * Assisting customers with basic sleep coaching, reinforcement of cleaning, and routine equipment maintenance * Product expert on various mask interfaces and assisting with basic mask fit issues * First line of contact for CPAP resupply customers **Key Responsibilities** * Acts as patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by blithequark * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high-volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Qualifications** * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Basic computer and internet skills * Valid driver's license in the state of residence with a clean driving record (when applicable for the position) **Skills and Competencies** * Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of instructions in a variety of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements preferred * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices preferred * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-task along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team **Work Environment and Culture** * Work from home after successful completion of in-office training and meeting expectations with management approval * Monday to Friday, 8:30 am to 5 pm * Collaborative and dynamic team environment * Opportunities for growth and development * Recognition and rewards for outstanding performance **Compensation and Benefits** * Pay starting at $15.50 per hour * Monthly bonus program opportunity with potential unlimited earnings * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.