**Experienced Healthcare Customer Service Representative – Onsite Opportunity at blithequark in McAllen, TX**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Healthcare Customer Service Representative to join our team at our McAllen, Texas location. As a key member of our team, you will be the face of blithequark, providing top-notch service to our clients and customers while working collaboratively with our team to drive business growth and success. **About blithequark** blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. **Benefits of Working with blithequark** * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs * Opportunities for career growth and advancement * Collaborative and engaging work environment * Recognition and rewards for outstanding performance **Responsibilities** As a Healthcare Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. You will: * Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call-related information for auditing and reporting purposes * Provide feedback on call issues * Upsell if required **Qualifications** We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience preferred * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Possess home state Life and Health Insurance License * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Why Join blithequark?** At blithequark, we believe that our employees are our greatest asset. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We offer a range of benefits and perks, including: * Competitive compensation and benefits package * Opportunities for career growth and advancement * Collaborative and engaging work environment * Recognition and rewards for outstanding performance * Access to ongoing training and development opportunities * A comprehensive employee wellness program **Work Environment and Culture** Our McAllen, Texas location is a state-of-the-art facility that offers a collaborative and engaging work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a culture of inclusion and diversity. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. **Compensation and Perks** We offer a competitive compensation and benefits package, including: * Competitive wages * Full benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that our employees are our greatest asset, and we are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.