Experienced Full Time Senior Customer Service Representative for Diverse Brands and Services – Providing Exceptional Support via Multiple Channels

Introduction to blithequark At blithequark, we pride ourselves on delivering top-notch customer service experiences to a wide range of brands and services. Our mission is to provide quality support that exceeds our customers' expectations, and we're looking for talented and passionate individuals to join our team. If you have a strong background in customer service and/or call center experience, we want to hear from you! As a Senior Customer Service Representative, you will play a vital role in representing our brands and providing exceptional support to our customers via multiple channels, including inbound and outbound calls, emails, live chat, and social media monitoring. Job Summary As a Senior Customer Service Representative at blithequark, you will be responsible for handling a variety of customer inquiries, including account management, general queries, scheduling appointments, reporting adverse events, and special situations. You will also provide product descriptions, troubleshoot issues, and identify opportunities for upselling and donations. Our ideal candidate is self-directed, able to work independently, and possesses excellent problem-solving, critical thinking, and multi-tasking skills. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle inbound and outbound calls, emails, live chat, and social media monitoring in a professional and courteous manner Provide product descriptions, troubleshoot issues, and identify opportunities for upselling and donations Manage customer accounts, schedule appointments, and report adverse events as needed Utilize critical thinking and problem-solving skills to resolve customer complaints and concerns Multi-task and navigate multiple computer programs simultaneously while maintaining a high level of customer service Meet and exceed performance metrics, including customer satisfaction, first call resolution, and quality standards Essential Qualifications High school diploma or equivalent required 2+ years of customer service experience, with 1+ year of call center experience preferred 1+ year of work-from-home experience, with a strong ability to work independently and self-direct Excellent typing and computer navigation skills, with the ability to quickly learn new software and systems Strong social media knowledge and active listening skills, with the ability to provide exceptional customer service via multiple channels Ability to work a variety of shifts, including days, evenings, and weekends, with a minimum of 40 hours per week Preferred Qualifications Previous experience working with multiple brands and services, with a strong understanding of customer service principles and practices Strong data entry skills, with the ability to accurately and efficiently enter customer information and interactions Experience with performance-based bonuses and metrics, with a strong desire to meet and exceed targets Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management Career Growth Opportunities and Learning Benefits At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Senior Customer Service Representative, you'll have access to on-the-job training, professional development assistance, and performance-based bonuses. You'll also have the opportunity to work with a variety of brands and services, developing your skills and expertise in customer service and call center operations. Our goal is to provide a supportive and inclusive work environment that fosters learning, growth, and success. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in providing a work environment that is supportive, respectful, and empowering, where our employees can thrive and grow. As a remote worker, you'll have the flexibility to work from the comfort of your own home, with the ability to balance your work and personal life. We're committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification. Compensation, Perks, and Benefits We offer a competitive hourly rate of $12.00 - $13.00 per hour, with opportunities for performance-based bonuses and career advancement. Our benefits package includes medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance, as well as an employee assistance program and 401(k) retirement plan. You'll also receive 10 days of paid time off per year, 10 paid holidays per year, and the opportunity to work from home with a flexible schedule. Benefits Highlights 401(k) and 401(k) matching Dental, health, and vision insurance Flexible schedule and work-from-home options On-the-job training and professional development assistance Paid time off and holidays Employee assistance program and disability insurance Conclusion If you're passionate about delivering exceptional customer service and have a strong background in call center experience, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Customer Service Representative, you'll have the chance to work with a variety of brands and services, develop your skills and expertise, and provide exceptional support to our customers. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and start your journey with blithequark!