Experienced Full-Time Remote Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Solutions and Superior Service Skills

Welcome to blithequark: Where Innovation Meets Exceptional Customer Experience At blithequark, we are passionate about connecting people, businesses, and things through our innovative solutions and exceptional customer service. As a leader in the industry, we empower our customers to live, work, and play by providing them with the fastest and most reliable network. We are now seeking an experienced and skilled Customer Sales and Service Representative to join our team and deliver outstanding customer experiences. About the Role In this pivotal role, you will be the face of blithequark, interacting with customers, understanding their needs, and providing tailored solutions to meet their expectations. As a consultative salesperson, you will be responsible for driving sales growth, building strong relationships with customers, and resolving customer inquiries and disputes in a professional and courteous manner. Your exceptional communication skills, empathy, and ability to diffuse sensitive situations will make you a valuable asset to our team. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark's products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We are seeking a highly motivated and results-driven individual with a strong passion for delivering exceptional customer experiences. You should be a true consultative salesperson, energized by meeting sales goals and building relationships with customers. Your excellent communication skills, empathy, and ability to diffuse sensitive situations will make you a valuable asset to our team. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience in customer sales and service Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Related Bachelor's Degree or higher 3+ years' relevant experience in customer sales and service Proven track record of meeting or exceeding sales targets Experience working in a fast-paced, dynamic environment Strong technical skills and ability to learn new systems and tools quickly Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Sales and Service Representative, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in our communities. We offer a dynamic and supportive work environment, with a focus on work-life balance, diversity, and inclusion. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, designed to attract and retain top talent. Our benefits include health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We also offer a range of perks, including flexible working hours, remote work options, and access to the latest technology and tools. Conclusion If you are a motivated and results-driven individual, passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Sales and Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while advancing your career and developing your skills. Don't hesitate – apply today and join our team of dedicated professionals who are shaping the future of customer sales and service. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career at blithequark.