**Experienced Full Stack Virtual Customer Service Associate – blithequark Store**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Virtual Senior Customer Service Associate. **About blithequark** blithequark is one of the world's largest online destinations for the home, offering a vast selection of products and a commitment to industry-leading technology and creative problem-solving. Our mission is to reinvent the way people shop for their homes, and we're confident that blithequark will be home to the most rewarding work of your career. **The Opportunity** As a Virtual Senior Customer Service Associate, you'll play a crucial role in delivering a best-in-class experience to our customers. You'll be the voice of blithequark, working to build relationships with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more. **Key Responsibilities** * Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. * Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast-paced environment and highly structured. There is little downtime in this position as you are typically on back-to-back calls during your shift. * Meet Our High Performance Bar: You'll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned. * Professionally Engage Customers: You'll need a passion for people. You'll be the voice of blithequark and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. * Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem. * De-Escalate Customer Concerns: Most customers contact us because they've had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure. * Problem Solve: Solutions aren't a one-size-fits-all approach so customer service representatives do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You'll need to think analytically to solve customer problems in a first-contact resolution approach. * Be Tech Savvy & Multitask: You'll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis, and enjoys learning new programs. * Escalate Systemic Issues: Help us continuously improve. You'll identify areas where improvement is needed on behalf of blithequark customers and share any trends with leadership. **What We Offer** * Hourly Pay Rate: $16.00 * Tenure-based pay increases start as early as 6 months * Quarterly Performance Bonuses (up to $2,200) * Referral Bonus of $500 per eligible referral * Health, Vision, and Dental Insurances (coverage starts on Day 1!) * 401(k) with company match up to 4% * Paid Time Off (start accruing time immediately) * 7 Paid Federal Holidays and 1 Floating Holiday * Paid / Unpaid Parental Leave options * Eligible Tuition Reimbursement (up to $5,250) * blithequark Employee Discount * Volunteer Day for Community Service (Paid Day Off) **Requirements** * You must be 18 years of age or older. * You must hold a High School Diploma, GED, or equivalent. * You must be able to read, write, and understand the following languages: English. * A knowledge of working within Windows Operating Systems or equivalent. * blithequark wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time. * Qualified applicants will be required to pass the candidate assessment to proceed with the interview process. **Assistance for Individuals with Disabilities** blithequark is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, blithequark will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form. **Need Technical Assistance?** For more information about applying for a career at blithequark, visit our FAQ page here. **About blithequark** blithequark is a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better blithequark – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. **Your Personal Data** Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected]. **State Specific Disclosures** Applications for this position are accepted on an ongoing basis, and the role will remain open until a suitable candidate is identified. We encourage interested applicants to apply as soon as possible, as we will review applications and conduct interviews on a rolling basis. **Ready to Join Our Team?** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Virtual Senior Customer Service Associate position at blithequark.