**Experienced Full Stack Software Engineer Manager – Customer Order Management (Remote)**

Are you a seasoned software engineering leader with a passion for driving innovation and excellence in customer order management? Do you have a proven track record of leading high-performing teams and delivering complex, cross-team features? If so, we invite you to join blithequark as an Experienced Full Stack Software Engineer Manager – Customer Order Management (Remote). At blithequark, we're committed to empowering our customers to achieve their goals through innovative and reliable solutions. As a key member of our Customer Order Management (COM) team, you'll play a critical role in shaping the future of our software engineering capabilities. With a focus on delivering high-volume customer order processing applications, you'll lead multiple software engineering teams and drive strategic decision-making to ensure our customers receive exceptional service. **About blithequark** blithequark is a leading provider of innovative solutions that empower our customers to achieve their goals. With a strong commitment to customer satisfaction, we're dedicated to delivering exceptional service and support. Our team of experts is passionate about driving innovation and excellence in all aspects of our business, and we're excited to welcome talented individuals like you to our community. **Position Purpose** As an Experienced Full Stack Software Engineer Manager – Customer Order Management (Remote), you'll lead multiple software engineering teams within the COM space. These teams develop and maintain high-volume customer order processing applications critical to business operations. In this role, you'll oversee two product teams, ensuring a deep understanding of their key success factors, risks, and dependencies. You'll assess team needs and provide strategic recommendations to leadership, driving effective decision-making. Extensive experience in planning and executing all phases of the feature development lifecycle-including requirements gathering, development, and pilot/production rollout-is essential. Given the interdependencies with various IT partners, strong collaboration and relationship-building skills are crucial to success. **Key Responsibilities** As an Experienced Full Stack Software Engineer Manager – Customer Order Management (Remote), you'll be responsible for: ### Delivery & Execution (30%) * Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions * Documents, reviews, and ensures that all quality and change control standards are met * Writes custom code or scripts to automate infrastructure, monitoring services, and test cases * Works with vendors and partners for the successful implementation of critical tooling and platforms * Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively * Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment * Evaluates new technologies for adoption across the enterprise * Participates in and leads review board sessions to drive consistency across the enterprise * Fills in on product teams for engineers who are out of the office ### Support & Enablement (10%) * Fields questions from engineers, product teams, or support teams * Monitors tools and participates in conversations to encourage collaboration across product teams * Provides application support for software running in production * Acts as a technical escalation point for the engineers on the team ### People (50%) * Provides leadership, mentoring, and coaching to Software Engineers * Attracts, retains, and develops top talent to build a world-class Software Engineering Team * Conducts annual and mid-year reviews by reviewing individual development plans and team feedback * Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests * Acts as a proponent of modern software development practices * Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams * Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) ### Learning (10%) * Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations * Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems **Requirements** * Typically reports to the Software Engineer Sr. Manager, Technology Director, or Sr. Director * Typically requires overnight travel 5% to 20% of the time * Must be eighteen years of age or older * Must be legally permitted to work in the United States * Mastery of an object-oriented programming language (preferably Java) * 5-7 years of relevant work experience * Mastery of a modern scripting language (preferably Python) * Mastery of a modern web application framework * Mastery of writing SQL queries against a relational database * Mastery of modern product development processes and pipelines * Proficient in effective troubleshooting and issue resolution techniques * Proficient in effective system monitoring and log analysis techniques * Capable of understanding complicated systems quickly * Experience in guiding more junior team members through Software Engineering fundamentals in a professional setting * Experience managing and growing team members in a professional setting * Experience balancing workloads across teams * Experience managing vendor relationships * Experience with translating high-level strategy to tactical execution **Competencies** * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Develops Talent: Developing people to meet both their career goals and the organization's goals * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives * Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action * Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations **Compensation and Benefits** The pay range for this position is between $140,000 - $240,000. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're a motivated and experienced software engineering leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!