**Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist**

Are you a highly motivated and organized individual with excellent communication skills, looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer service and ensuring seamless interactions with clients and record providers? If so, we invite you to join blithequark as an Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional services to our clients. Our team of experts is committed to excellence, and we are seeking a talented individual to join our ranks as a Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist. As a member of our team, you will play a critical role in ensuring the timely and efficient retrieval of medical records, while providing exceptional support to our clients and record providers. **Key Responsibilities** As a Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist, you will be responsible for the following key duties: * Reviewing the daily call sheet from your Team Leader to prioritize your tasks and ensure timely follow-up with record providers * Making phone calls to record providers to confirm receipt of written requests and updating the MCS diary system with the contents of the call * Diarying the next call for proper follow-up activities and assigning the proper codes for status messages to clients * Determining if a copy fee is required and arranging the preparation of the check * Informing Request Processing of any address changes to providers or clients * Keeping Client Specialist informed of difficult providers * Preparing Excel spreadsheets as required by providers **Performance Metrics** To ensure the success of our team, we have established the following performance metrics: * Non-Hospital Location Caller: + Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week + Six months of employment: 325 assignment updates per week + Eleven months of employment: 350 per week + Sixteen months: 350 per week + Twenty-three months: 400 per week * Hospital Location Caller: + Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week + Six months of employment: 400 assignment updates per week + Eleven months of employment: 425 per week + Sixteen months: 450 per week **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Excellent oral and written communication skills, with strong interpersonal skills * Strong client focus, with the ability to interact with customers at all levels * Strong analytical and problem-solving skills, with a high level of attention to detail * Ability to multi-task effectively and maintain organization and composure under high pressure * Strong knowledge of Microsoft Office (Excel, Word) * Capable of making timely, independent decisions * Ability to work to deadlines and prioritize work * Ability to work independently and as part of a team **Education Requirements** While an Associate degree is preferred, we will consider candidates with a High School Diploma or equivalent education and 1-2 years of related work experience. **Supervisory Responsibilities** This role does not have any supervisory responsibilities. **Physical Demands** As a remote worker, you will be required to sit for prolonged periods in a 7 1/2 hour to eight-hour day, with excessive use of phone, computer keyboard, and monitor. **Work Environment** You will be working with Management to ensure blithequark standards are met, and you must be able to work West Coast business hours. **Compensation and Benefits** We offer a competitive starting rate of $15 per hour, with opportunities for career growth and professional development. Our benefits package includes: * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Professional development opportunities * Collaborative and dynamic work environment **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds. **How to Apply** If you are a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!