**Experienced Full Stack Software Engineer – Customer Success & Risk Management**

Join blithequark, the world's first RiskOps platform for financial risk management, as a key member of our Customer Success Engineering Team. As a Software Engineer in this role, you will be responsible for ensuring seamless technical solutions for our product's installation, configuration, and customization, delivering an extraordinary experience for our clients. If you are passionate about being a client-facing engineer and driven to create a world-class experience for your clients, we invite you to join our dynamic team. **About blithequark** blithequark is the market leader in safeguarding global commerce with its advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. We are securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust blithequark to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. With a valuation of +$1.5B, our technology protects 900 million people in 190 countries. **Your Role in Our Customer Success Team** As a Software Engineer in the Customer Success organisation, you will be responsible for making sure our products are installed and meet our clients' requirements with integration and performance management. You will work with a broad range of technologies, including multiple flavours of SQL, NoSQL databases, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer will help with installation and configuration of our solutions, develop custom Java inbound and outbound interfaces, use web services to enhance data in process, and develop custom extensions and modules for our Fraud Analysis platform. **Your Day-to-Day Responsibilities** - Execute full software development life cycle building integrations and enhancements to blithequark's core product. - Write well-designed, testable code. - Integrate multiple software components into a fully functional software system. - Troubleshoot, debug, and upgrade existing systems. - Deploy and support systems in production. - Comply with best practices and industry standards. - Work with Agile principles to regularly deliver quality products. - Ensure proper feature deployment or product upgrades. - Provide Second Tier support for clients that are live. - Other duties as needed. **You Have & You Know-How** - A BS or MS in computer science, or a comparable field, or equivalent experience. - 2y+ experience in Java software development or other modern language. - Experience with SQL or NoSQL databases. - Client engagement experience and ability to work with a client in a consultative manner. - Excellent English communication skills, both verbal and written. - Availability to travel up to 15%. **Our Customer Success Team** The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. **Your First 30-Days at blithequark** You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your blithequark journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about blithequark and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! **Life at blithequark** At blithequark, we value diversity and are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a world-class experience for our clients and employees alike. **How to Apply** If you are passionate about being a client-facing engineer and driven to create a world-class experience for your clients, we invite you to apply to this exciting opportunity. Join our dynamic team at blithequark and be a part of shaping the future of financial risk management.