**Experienced Full Stack Customer Success Manager – Americas Region**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Success Manager to join our dynamic team in the Americas region. **About blithequark** At blithequark, we're on a mission to create a more equal world—one global hire at a time. Our innovative global employment platform empowers companies to hire, pay, and care for talent anywhere, while fostering a culture of continuous learning and growth. With a fully-distributed team of 500+ employees across 60+ countries, we're proud to have been featured in Forbes and ranked #9 in Flexjobs Top 30 Companies for remote jobs. **The Role** As a Full Stack Customer Success Manager, you'll play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and make a significant impact on the customer experience. **Key Responsibilities** * Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels. * Responsible for addressing and managing customers' health cases assigned to them. * Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions. * Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges. * Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction. * Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization. * Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health. * Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction. * Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments. * Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations. * Collaborate with Treasury on payment collection for late-paying customers. * Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform. * Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers. **Requirements** * Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company. * Proven track record of managing multiple customer relationships and driving customer success initiatives. * Ability to effectively manage customer expectations and any conflicts should they arise. * Exceptional communication skills, both verbal and written. * Strong interpersonal skills with the ability to build rapport and trust with customers. * Analytical mindset with the ability to leverage data to drive insights and decision-making. * Cross-functional collaboration skills with experience working across departments to achieve common goals. * Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. * Strong organizational skills and attention to detail. * Passion for customer advocacy and commitment to delivering exceptional service. * Willingness to continuously learn and upskill to keep pace with product advancements and industry trends. * Proficiency in Zendesk, Asana, Notion, and Slack is a bonus. **Attributes that are not required (but are a bonus)** * Experience in the HR industry and employment practices spanning multiple countries. * Business proficient language skills (Spanish, Portuguese). **You'll also need** * A reliable home internet connection (or be able to get one). * Proficiency in both written and spoken English language is required. **How we work together at blithequark** Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together. **How YOU work** Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at blithequark. * Work from anywhere: blithequark is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your blithequark. * Paid time off: We’re all about taking breaks—we all need it. blithequark provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more). * Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health. * Wellbeing allowance: Each month, blithequark will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. * Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. blithequark employees are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction). * WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time! **The best jobs should be available to everyone** At blithequark, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team. **Equal Opportunity Employer** blithequark is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations. **Apply Now** If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our dynamic team at blithequark.