**Experienced Full Stack Product Management Intern – Digital Customer Experience Transformation at blithequark**

Are you a driven and innovative individual with a passion for transforming customer experiences through digital product management? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's esteemed team as a summer intern on the Digital Services Team, focusing on revolutionizing customer service experiences. **About blithequark** blithequark is a leading innovator in the telecommunications industry, dedicated to delivering exceptional customer experiences through cutting-edge technology and innovative solutions. Our team of experts is passionate about harnessing the power of digital transformation to drive business growth and customer satisfaction. As a summer intern, you will have the unique opportunity to contribute to our mission and develop your skills in a dynamic and supportive environment. **Role Description** As a Full Stack Product Management Intern, you will play a critical role in shaping the future of customer service experiences at blithequark. Your primary responsibilities will include: * Ideating and delivering digital-first experiences that seamlessly integrate into an omni-channel ecosystem, ensuring a cohesive and engaging customer journey. * Collaborating with product managers, customer care, IT, finance, and marketing teams to translate customer needs into initiatives that promote customer success and business efficiency. * Defining opportunities and measures of success for identified concepts and partnering with technology teams to develop them, driving business growth and customer satisfaction. * Prioritizing and constructing business cases that secure funding, ensuring that projects are aligned with business objectives and customer needs. * Managing product roadmaps by optimizing customer and business value, ensuring that products meet customer expectations and drive business results. * Defining solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams, ensuring that projects are executed efficiently and effectively. * Developing strategies and quantifying the competitive performance of the organization's operations and/or markets, providing actionable insights to inform business decisions. * Evaluating the potential impact of changes and reporting out forecasts that affect the industry, ensuring that blithequark remains at the forefront of industry trends and innovations. **Qualifications** To succeed in this role, you will need to possess the following qualifications: * **MBA or equivalent experience**: A strong foundation in business administration, with a focus on digital product management and customer experience. * **Experience in digital product management**: A proven track record of delivering digital products that meet customer needs and drive business growth. * **Proficient in translating business strategy and analysis into consumer-facing digital products**: The ability to take complex business concepts and translate them into engaging and user-friendly digital experiences. * **Ability to prepare and present business cases for new products/services**: Strong communication and presentation skills, with the ability to articulate complex ideas in a clear and concise manner. * **Demonstrated ability to lead, influence, and persuade others**: The ability to lead cross-functional teams and influence stakeholders to achieve business objectives. * **Strong interpersonal and communication skills (oral, written, and presentation)**: Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. * **Demonstrated experience in financial analysis, competitive analysis, and predictive modeling**: A strong understanding of financial analysis, competitive analysis, and predictive modeling, with the ability to apply these skills to inform business decisions. * **Track record of working cross-functionally to deliver large-scale initiatives**: A proven ability to work effectively with cross-functional teams to deliver complex projects and initiatives. * **Solid technical background with understanding and/or experience in software development and web technologies**: A strong understanding of software development and web technologies, with the ability to apply this knowledge to inform product development. **Requirements** To excel in this role, you will need to meet the following requirements: * **Demonstrated experience with full product life cycle management**: A proven ability to manage products from concept to launch, ensuring that products meet customer needs and drive business growth. * **Working knowledge of customer journey mapping techniques**: A strong understanding of customer journey mapping techniques, with the ability to apply this knowledge to inform product development. * **Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric**: A strong understanding of these tools and technologies, with the ability to apply this knowledge to inform business decisions. * **Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.)**: A strong understanding of VoC survey applications, with the ability to apply this knowledge to inform product development. * **Proficient in building executive-level presentations in Microsoft PowerPoint**: The ability to create engaging and informative presentations that meet the needs of executive stakeholders. **Benefits** As a summer intern at blithequark, you will enjoy the following benefits: * **10-week remote internship**: The flexibility to work remotely from anywhere in the United States, with a 10-week internship that runs from June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026. * **Competitive hourly rate**: A competitive hourly rate of $20 - $28 per hour, depending on education level (Undergrad $20 per hour; Grad $28 per hour). * **Opportunities for growth and development**: The opportunity to develop your skills and knowledge in a dynamic and supportive environment, with opportunities for growth and advancement within the company. **How to Apply** If you are a motivated and innovative individual with a passion for digital product management, we encourage you to apply for this exciting opportunity. Please submit your application through the link below, including your resume, cover letter, and any relevant work samples or projects. We look forward to reviewing your application and welcoming you to the blithequark team!