**Experienced Customer Success Manager – Real Estate and Construction Industry Expertise**

Are you a customer-centric professional with a passion for driving business growth and customer satisfaction? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Customer Success Manager to join our dynamic team and help power the local built environment. **About blithequark** blithequark is a rapidly growing vertical software company revolutionizing the real estate and construction industries with our AI-native ERP solution. With over 500 customers and $26m in funding from top investors, we're poised for continued growth and innovation. Our team is comprised of industry experts, technologists, and customer advocates who share a common goal: to empower small businesses and individuals to build communities that thrive. **Why Join blithequark?** * **Power the local built environment**: Our customers are the backbone of their communities, and we're dedicated to helping them succeed. As a Customer Success Manager, you'll have the opportunity to make a meaningful impact on the lives of small business owners and individuals who are building their communities from the ground up. * **Join a world-class team**: Our team is built on collaboration, execution, and a passion for innovation. We're a fast-growing organization with a clear vision for success, and we're looking for talented individuals who share our values and enthusiasm. * **Shape the future of customer success**: As a key member of our customer success team, you'll have the opportunity to shape our customer success practices and contribute to the development of our success playbooks and workflows. **Role Summary** As our Customer Success Manager, you'll be the primary advocate and partner for our SMB customers from Day 1 onward. You'll own the end-to-end onboarding experience, drive ongoing adoption, value realization, and renewal, and build deep relationships with customers to understand their business goals and proactively guide them to success with blithequark. This is an individual-contributor role with ample opportunity to shape our customer success practices and grow your career alongside our fast-growing team. **Responsibilities** * **Onboarding & Implementation**: + Lead kickoff calls, discovery sessions, and trainings to ensure a smooth, efficient product launch. + Customize implementation plans to align with each customer's workflows and objectives. + Develop and maintain onboarding materials: guides, checklists, video tutorials, and FAQs. * **Customer Relationship Management**: + Serve as the day-to-day point of contact, building trusted advisor relationships. + Conduct regular business reviews to track adoption metrics, usage patterns, and ROI. + Identify at-risk customers early and execute retention strategies to maximize renewals. * **Adoption & Growth**: + Analyze customer data to surface upsell and cross-sell opportunities. + Collaborate with Sales on expansion plays and with Product on feature requests. + Champion customer feedback across the organization to inform roadmap priorities. * **Process Improvement & Automation**: + Continuously refine our success playbooks and workflows for scalability. + Partner with Engineering to automate repetitive tasks and standardize best practices. + Implement metrics and dashboards to monitor health scores and team performance. * **Cross-Functional Collaboration**: + Work alongside Support and Engineering to resolve complex issues. + Liaise with Marketing to develop case studies, testimonials, and referenceable success stories. + Share customer insights in weekly leadership meetings to align on strategy. **Qualifications** * 3+ years of SaaS Customer Success, Onboarding, or Enablement experience * Demonstrated track record of managing full-lifecycle customer relationships, driving retention and growth * Exceptional verbal and written communication skills, with an ability to simplify complex concepts * Data-driven mindset; comfortable using CRMs, reporting tools, and customer health platforms * Highly organized, self-starter attitude; thrives in a fast-paced, evolving environment * Bonus: experience in construction, real estate, accounting, or related verticals **What We Offer** * Competitive salary plus meaningful equity * Comprehensive health, dental, and vision insurance * 401(k) match and flexible PTO policy * Fully remote or hybrid work options; flexible hours * A seat at the table in a rapidly scaling fintech startup * Unlimited opportunities for professional growth and leadership **Compensation** * $100k OTE with $80k base If you're a customer-centric professional with a passion for driving business growth and customer satisfaction, we want to hear from you! Apply now to join our dynamic team and help power the local built environment.