**Experienced Full Stack Customer Support Representative – German Speaker for a Global Leader in Power Management Technologies**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you possess excellent communication skills in both English and German, and a strong background in customer support? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Support Representative. **About blithequark** blithequark is a global leader in power management technologies, dedicated to improving people's lives and the environment through innovative solutions. Our vision is to create a truly diverse and inclusive business where everyone matters, and everyone belongs. We believe in promoting gender equality and fostering a culture of continuous learning and growth. **A Career Opportunity Like No Other** As a Full Stack Customer Support Representative at blithequark, you will be at the forefront of innovation, working with a talented team of professionals who share your passion for delivering exceptional customer experiences. This is a fantastic opportunity to grow your career, develop your skills, and make a meaningful impact on our customers' lives. **Key Responsibilities** As a Full Stack Customer Support Representative, your primary function will be to provide commercial support for a portfolio of customers, handling inquiries via phone, chat, and email from customers and/or internal parties. Your main duties will include: * Handling inquiries via phone, chat, and email from customers and/or internal parties * Order management: order entry, price checking, order clearing compliant with blithequark's policies * Complaint handling * Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects * Handling a variety of pre-sales or post-sales service functions * Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests, end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration * Resolving problems by applying established policies, procedures, and tactics and using pro-active communication across internal network of multiple product lines * Fostering an environment which promotes blithequark's goals and philosophy, encourages continuous improvement, and builds customer relationships **Qualifications** To succeed in this role, you will need: * A Bachelor's degree (BSC/BA) * 1-3 years of experience in customer support * English language knowledge minimum B2 level and fluent German * Basic MS Office * SAP/Oracle knowledge or any Case Mgmt Tool is an advantage * Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem-solving mindset **What We Offer** At blithequark, we believe in rewarding talent and making your aspirations matter. We offer: * Challenging projects in a dynamic, collaborative team * Flexible working solutions (home office) implemented across different EMEA locations, allowing you to work from home two days per week * We make your growth matter - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through blithequark University * We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies **Join Our Team!** If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our dynamic team at blithequark! **How to Apply** To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.