**Experienced Customer Service Representative (Voice) - Work from Home Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! blithequark is seeking an experienced Customer Service Representative (Voice) to join our team and provide top-notch support to our clients. **About blithequark** blithequark is a leading Consulting Services and Business Process Outsourcing (BPO) company specializing in providing innovative solutions to clients in the Customer Service industry. With a strong focus on delivering exceptional end-to-end client experiences, we service some of the largest multinational companies in the world. Our team is dedicated to helping businesses grow and succeed through our expertise in BPO Operations, Operations Management, Process Engineering, and Cost Optimization. **The Role** As a Customer Service Representative (Voice) at blithequark, you will be the first point of contact between our company and our clients' customers. Your primary responsibility will be to provide exceptional customer service through inbound calls, emails, and messages. You will be the voice of blithequark, ensuring that every interaction is polite, friendly, and professional. **Key Responsibilities:** * Respond to inbound customer calls, emails, and messages in a timely and professional manner * Provide accurate, valid, and complete information to customers * Resolve customer issues and complaints efficiently and professionally * Identify and assess customers' needs to achieve satisfaction * Troubleshoot and resolve customer issues by providing appropriate solutions * Escalate unresolved issues to higher-level support when necessary * Maintain clear, concise, and courteous communication with customers * Document all interactions and maintain accurate records of customer issues and resolutions * Provide timely and effective follow-ups to ensure customer satisfaction * Stay updated on product knowledge, company policies, and procedures * Utilize available resources and tools to provide accurate information to customers * Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores * Continuously strive to improve efficiency and effectiveness in handling customer inquiries * Work collaboratively with team members and other departments to resolve customer issues **Qualifications:** * Excellent verbal and written communication skills * High school diploma or equivalent; a college degree is a plus * Previous experience in customer service, preferably in a BPO or call center environment * Excellent written communication skills with a strong command of grammar and spelling * Ability to multitask and manage time effectively * Good interpersonal skills and a customer-focused attitude * Proficiency in using chat and email platforms, as well as CRM software * Strong problem-solving skills and attention to detail **Other Qualifications:** * Must be able to work from home with a secure, distraction-free environment (Temporary) * This is currently a work-from-home position, but it may change based on business needs. Candidates must be open to working on-site in Mandaluyong or Ortigas if required * Requires fast internet speed at home * Typing speed of at least 35wpm with 90% Accuracy * Open to working on a shifting schedule, including holidays and weekends * Able to start immediately **What We Offer:** * Competitive compensation package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and onboarding program * Access to cutting-edge technology and tools * Flexible work arrangements, including work-from-home options **Why Join blithequark?** At blithequark, we believe that our employees are our greatest asset. We offer a collaborative and dynamic work environment that fosters growth, innovation, and excellence. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! **How to Apply:** If you're ready to take your customer service career to the next level, apply now to join our team at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!