**Experienced Full Stack Customer Success Manager – Strategic Account Services for Premium Beauty Sellers at blithequark**

Are you a seasoned customer success professional with a passion for the beauty industry? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to announce an exceptional opportunity to join blithequark's Strategic Account Services team as a Premium Beauty Senior Customer Success Manager. In this pivotal role, you'll be responsible for driving business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. You'll own building and executing strategic joint business plans with your Sellers, collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic, and conversion drivers, and operational improvement opportunities. **About blithequark** blithequark is a leading e-commerce company that's revolutionizing the way people shop and interact with brands. Our mission is to provide an exceptional customer experience, and we're committed to building long-term relationships with our Sellers and customers. As a Premium Beauty Senior Customer Success Manager, you'll be part of a dynamic team that's passionate about delivering results-driven solutions and exceeding customer expectations. **Key Responsibilities** As a Premium Beauty Senior Customer Success Manager, your key responsibilities will include: * **Business Growth** + Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. * **Seller Relationship Management** + Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. * **Program Process Excellence** + Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products. **Essential Qualifications** To succeed in this role, you'll need: * 4+ years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree or equivalent. * Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through. * Ability to digest and manipulate large data sets using pivot tables, lookups, and compound formulas. * Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions. * Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B. * Communication and presentation skills. * Effective territory/account management. * Strategy development with multi-phase execution and delivery. * Understanding of retail math and formulas for the purpose of making business decisions. * Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites. * Self-Starter with the ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. **What We Offer** As a Premium Beauty Senior Customer Success Manager at blithequark, you'll enjoy: * Competitive base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. * Equity, sign-on payments, and other forms of compensation as part of a total compensation package. * A full range of medical, financial, and/or other benefits. * Opportunities for career growth and professional development in a dynamic and innovative company. * A collaborative and supportive work environment with a team of passionate professionals. **How to Apply** If you're a motivated and results-driven customer success professional with a passion for the beauty industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!