**Experienced Customer Care Representative – Delivering Exceptional Service and Solutions**

At blithequark, we're committed to providing an unparalleled customer experience that sets us apart from the rest. As an Experienced Customer Care Representative, you'll play a vital role in achieving this goal by assisting customers with all aspects of customer service, from order problem resolution to freight/shipping inquiries. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions and services that cater to the unique needs of our customers. Our team is dedicated to delivering proactive supply chain solutions, industrial products, and inventory management services that keep our customers' production lines moving smoothly. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our clients and partners. **Key Responsibilities** As an Experienced Customer Care Representative, you'll be responsible for: * Assisting customers with order problem resolution, freight/shipping inquiries, lead time, and order status updates * Processing returns, helpdesks, and logging detailed customer/order comments as needed * Working closely with Warehouse QA Groups and Purchasing Department to resolve customer problems in a timely manner * Making follow-up calls to customers regarding order information, such as ETA, tracking numbers, and problem resolution * Entering customer orders submitted by phone or mail and updating customer information in our computer system * Assisting customers with product selection, pricing, samples, catalog requests, and non-stock items * Processing in-house inventory requests, associate orders, and boot program orders * Handling calls to technical, custom, credit, accounting, and sales teams to ensure quick and accurate service for customers * Assisting the Customer Service Group with any issues they may encounter with orders as needed * Providing information to team leaders and quality assurance regarding customer feedback on service or product satisfaction * Extensively cross-training to stay up-to-date on other department procedures to direct customers correctly and provide exceptional service * Calculating freight quotes for vendor drop ship items and FOB items being shipped from blithequark * Processing returns and freight claims on drop ship orders **Associate Responsibilities** As a valued member of our team, you'll be expected to: * Understand, support, and live our core values, including Candor, High Performance, and Indispensable Service * Value diversity, take pride in your character, and demonstrate personal responsibility * Achieve individual and company goals through passion, innovation, and commitment to continuous learning **Education and Experience** * High school diploma or general education degree (GED) or equivalent combination of education and experience * One to three years of related experience and/or training in customer service, preferably in a fast-paced environment * Ability to multi-task and handle difficult customer questions and situations **Skills and Competencies** * Excellent phone skills with good voice tone when talking with customers * Ability to maintain confidentiality with company-related issues and materials * Excellent interpersonal, verbal, and written communication skills * Ability to analyze situations and make sound, confident decisions * Highly organized and accurate with handling multiple tasks * Excellent researching abilities * Proficient typing skills (35-45 wpm) * Ability to use personal computers and applicable computer software * Ability to navigate the internet (a plus) * Business professional attire required with good personal hygiene habits **Language Skills** * Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures * Ability to effectively communicate and present information and respond to questions from managers, team leaders, customers, vendors, and other associates **Mathematical Skills** * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Ability to compute rate and percent * Ability to calculate figures and amounts, such as discounts and percentages **Reasoning Ability** * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form **Physical Demands** * Continuously required to sit for four hours at a time, talk, hear, bend wrist left/right and up/down * Frequently required to use hands and fingers to feel and grasp * Occasionally required to push/pull chair, twist while sitting, walk, stand, lift and carry less than 10 lbs up to 25 lbs, reach above/at/below shoulder, turn hand palm side up * Specific vision abilities required include close vision and ability to adjust focus **Work Environment** * Works inside under artificial lighting and in normal temperatures * Constant noise level in the work environment **Compensation and Benefits** * Competitive fixed pay rate of $18.00 * Eligibility to participate in an annual incentive bonus * Comprehensive benefits package, including: + Maternity/Paternal leave after 1 year of service + Tuition Reimbursement eligible after 1 year of service + Health benefits and programs (medical, vision, dental, life insurance, and more) + Additional benefits (401(k), short-term disability, long-term disability) + Paid Time Off, accrued per pay period, additional day earned per year of service + 10 paid holidays **Why Join blithequark?** * Be part of a dynamic team that values customer satisfaction and employee growth * Enjoy a comprehensive benefits package and competitive compensation * Take advantage of opportunities for professional development and career advancement * Contribute to a company that prioritizes diversity, inclusion, and community involvement **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. **Apply Now!** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website or click the link below to submit your application.