**Experienced Full Stack Customer Success Manager – Leadership Intelligence Platform Deployment and Client Satisfaction**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, entrepreneurial environment where innovation and client success are paramount? If so, we invite you to join blithequark, a premier leadership advisory firm, as our Customer Success Manager. **About blithequark** blithequark is a forward-thinking organization that empowers leaders to amplify their positive impact on the world. Our team of exceptional individuals is dedicated to providing trusted advisory services to CEOs, boards, and investors, helping them make informed decisions about their most critical people and talent priorities. With the launch of our cutting-edge Leadership Intelligence Platform, we are seeking a talented Customer Success Manager to lead the deployment and integration of this game-changing technology at our largest clients. **What You'll Do** As our Customer Success Manager, you will be responsible for ensuring the successful adoption and satisfaction of our Leadership Intelligence Platform at our major clients. Your key responsibilities will include: * **Client Adoption and Satisfaction** + Guide client and internal teams transitioning to the new leadership SAAS platform via demos, workshops, and other training initiatives. + Collaborate with clients' technical teams to address integration challenges, providing ongoing support and training. + Monitor and report on platform performance and usage at clients, using data-driven insights to recommend improvements. + Achieve a customer satisfaction score of 90% or higher from key clients. * **Stakeholder Relations** + Build and maintain strong relationships with key stakeholders at client organizations, acting as the primary point of contact for platform-related inquiries. + Conduct regular check-ins and reviews with clients to ensure satisfaction and address concerns. + Develop and implement strategies to enhance client engagement and retention. Achieve a client retention rate of 95% or higher within the first year. + Develop strong relationships with blithequark Client Managers (CMs) and Associate Client Managers (ACMs) for effective collaboration. + Engage with blithequark consultants to understand their roles and contributions to client success. * **Operations and Efficiencies** + Gather and analyze client feedback to identify areas for platform improvement. + Collaborate with the CPO and development team to prioritize and implement enhancements based on client needs. + Ensure effective documentation and communication of feedback to relevant teams. **You Bring** To succeed in this role, you will need to possess: * Excellent communication and relationship-building skills. * 5+ years of experience in customer success, account management, or related roles, preferably within a SaaS or technology environment. * Bachelor's Degree. Business or STEM-related degree preferred. * Proven experience in customer success, client management, or a related field, preferably within a SaaS environment. * Technical acumen, with experience in API integrations and technical support. * Ability to analyze data and a results-oriented mindset with a focus on delivering high-impact, actionable insights. * Entrepreneurial mindset with a focus on innovation and client success. * Demonstrated ability to own, manage, and complete projects with high-quality results. * Collaborative team player who partners with senior leadership and cross-functional teams. * Commitment to integrity, ethical data use, and confidentiality. **Why Join blithequark?** At blithequark, we offer a unique opportunity to become the best version of yourself, working alongside exceptional individuals who share your passion for innovation and client success. Our culture is built on a foundation of generosity, gratitude, and flexibility, allowing you to chart your own career path and balance work and life with ease. You will have the freedom to choose your own schedule, work from the comfort of your own home office, and be part of a team that values proactivity and ability over bureaucracy and tenure. **Compensation** Our compensation model reflects our values of freedom and flexibility. We offer a competitive base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You can expect a base salary of $120,000 - $135,000, plus an annual discretionary performance bonus. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. **How to Apply** If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of exceptional individuals who are shaping the future of leadership advisory services.