**Experienced Full Stack Customer Success Engineer – API Gateway & Cloud Platform Adoption**

Are you a seasoned professional with a passion for empowering businesses to thrive in the digital landscape? Do you have a knack for building strong relationships with customers and a talent for navigating complex technical challenges? If so, we invite you to join our team at blithequark as a Senior Customer Success Engineer. At blithequark, we're on a mission to revolutionize the way companies connect and interact with their customers. As a key member of our Customer Success team, you'll play a vital role in ensuring our customers achieve the greatest value from our innovative API gateway and cloud platform solutions. If you're ready to power the world's connections and make a lasting impact, we want to hear from you. **About the Role:** As a Senior Customer Success Engineer at blithequark, you'll be the primary point of contact for our customers, providing expert guidance and support on all technical, product, and support-related matters. Your primary responsibilities will include: * Engaging with customers through inbound requests, identifying their needs, and validating their project timelines, challenges, and risk factors. * Driving adoption and implementation of blithequark's product features through hands-on product demonstrations and technical workshop sessions. * Conducting periodic health checks to review blithequark's implementation and provide recommendations for improvement. * Understanding, advocating, and documenting customers' use cases, architecture, and roadmaps. * Collaborating with customers to explore new use cases and expand blithequark's API platform usage. * Building strong, meaningful relationships with customers, emerging as their trusted technical advisor and partner. * Participating in renewal or expansion discussions, providing technical input, and effectively managing customer escalations. * Managing customer accounts using blithequark's customer maturity model framework. **What You'll Bring:** To succeed in this role, you'll need to bring a unique combination of technical expertise, communication skills, and business acumen. Here are some of the key qualifications we're looking for: * 3-5 years of hands-on implementation experience with API gateways and/or API integrations in customer environments. * Excellent communication skills, with the ability to articulate complex technical issues and solutions concisely. * Practical working knowledge of APIs and microservices architectures. * Previous experience with Kubernetes and cloud technologies (AWS, GCP, Azure). * Storytelling with data to articulate business value realized through blithequark's products. * Strong collaboration and teamwork skills, with the ability to represent the voice of the customer across cross-functional teams. * A strong desire to tackle hard technical problems and a proven ability to do so with little or no direct daily supervision. * Experience managing multiple projects simultaneously, with a focus on attention to detail and delivering results across multiple initiatives. **What We Offer:** As a Senior Customer Success Engineer at blithequark, you'll enjoy a dynamic and supportive work environment, with opportunities to grow and develop your skills. Some of the benefits you can expect include: * Competitive salary and bonus structure. * Comprehensive health, dental, and vision insurance. * 401(k) matching program. * Flexible work arrangements, including remote work options. * Professional development opportunities, including training and conference attendance. * Collaborative and inclusive company culture. * Access to cutting-edge technology and innovative products. **About blithequark:** blithequark is a leading developer of cloud API technologies, on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Our innovative solutions help organizations globally – from startups to Fortune 500 enterprises – unleash developer productivity, build securely, and accelerate time to market. For more information about blithequark, please visit [www.blithequark.com](http://www.blithequark.com) or follow us on social media. **How to Apply:** If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Join Our Team at blithequark At blithequark, we're committed to creating a diverse and inclusive work environment that values creativity, innovation, and collaboration. If you're a talented and motivated individual who shares our vision, we invite you to join our team and help us power the world's connections. Why Choose blithequark? * Industry-Leading Technology: We're at the forefront of cloud API technologies, with innovative solutions that help organizations globally unleash developer productivity, build securely, and accelerate time to market. * Dynamic Work Environment: Our collaborative and inclusive company culture values creativity, innovation, and teamwork, with opportunities for growth and development. * Competitive Compensation and Benefits: We offer a comprehensive benefits package, including competitive salary, bonus structure, health insurance, and 401(k) matching program. * Professional Development Opportunities: We invest in our employees' growth and development, with training and conference attendance opportunities, as well as access to cutting-edge technology and innovative products. What Our Team Members Say: * "I love working at blithequark because of the collaborative and inclusive company culture. Everyone is passionate about what they do, and it's inspiring to see the impact we're making in the industry." – Emily, Senior Customer Success Engineer * "I've had the opportunity to work on some of the most innovative projects in the industry, and I'm constantly learning and growing as a professional. blithequark is a great place to build a career." – David, Software Engineer * "The team at blithequark is like a second family to me. We support each other, share knowledge and expertise, and have a lot of fun along the way. It's a truly unique and rewarding work environment." – Rachel, Customer Support Specialist Ready to Join Our Team? If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!