Experienced French-Speaking Customer Representative – Delivering Exceptional Service in a Global Retail Environment – Remote Opportunity

Welcome to blithequark: Where Careers Thrive and Innovation Meets Excellence Imagine being part of a global technology and services leader that empowers the brands of tomorrow. At blithequark, we pride ourselves on helping renowned brands, which you interact with daily, enhance their businesses through cutting-edge technology and integrated solutions across over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. This is your chance to experience the power of a game-changing career with a company that truly values its employees and strives for continuous innovation. About the Role: Customer Advisor for French-Speaking Clients We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Portugal (Remote). As a key member of our customer service team, you will play a vital role in ensuring that performance goals are met across all operations, with a strong emphasis on fulfilling client expectations related to operational excellence. This includes achieving high targets regarding quality, efficiency, and customer journey improvement. Your dedication to providing exceptional service will not only meet but exceed our clients' expectations, contributing to the growth and success of blithequark. Career Growth and Personal Development at blithequark At blithequark, we believe in the potential of our employees and are committed to providing all the necessary tools, training, and support for career advancement. With a strong focus on internal promotion, about 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to equip you with the skills and knowledge needed to succeed in your role and beyond. Whether you're looking to enhance your current skills or aiming for a leadership position, blithequark provides a nurturing environment where your career and personal growth are prioritized. Key Responsibilities as a Customer Advisor Provide exceptional customer service to French-speaking clients, addressing a wide range of inquiries from simple tasks such as finding opening hours to handling complex complaints in a professional and courteous manner. Focus on delivering first-class service, assisting customers with various questions and challenges, and ensuring that all interactions are handled with empathy and understanding. Work diligently to achieve key performance goals, including customer satisfaction and quality metrics, by utilizing the right methods and tools to provide accurate, valid, and complete information. Collaborate with the team to maintain a positive and productive work environment, contributing to the achievement of team objectives and the overall success of blithequark. Your Qualifications and Skills To be a successful Customer Advisor at blithequark, you should possess: A high level of proficiency in French (both written and oral) and fluency in English (B2), enabling effective communication with our diverse client base. Excellent communication skills, coupled with empathy, a strong team spirit, and the ability to work in a fast-paced environment. Availability for rotating schedules, demonstrating flexibility and adaptability in your work approach. A positive attitude, a genuine desire to provide good service, and an analytical mindset that allows you to anticipate problems and find solutions efficiently. If you feel you don't meet every requirement but are passionate about delivering exceptional customer service and growing with a dynamic company, we encourage you to apply. Our dedicated team will work to match you with the right opportunity, whether it's this role or another position within blithequark. What blithequark Offers You In return for your hard work and dedication, we offer a comprehensive package that includes: Full-time positions with indefinite contracts, negotiable based on your experience and our client's needs, providing stability and security for your career. A competitive salary and performance bonus, recognizing your contributions to the team's success and motivating you to achieve excellence. The opportunity to work from home in Portugal, offering flexibility and a better work-life balance. Bring-a-friend (referral) bonus opportunities, rewarding you for helping us find talented individuals to join our team. Full paid training on the company and the project you'll be working on, ensuring you have the knowledge and skills necessary to excel in your role. Career development programs, designed to support your long-term career goals and aspirations. Experience the Best Version of You at blithequark If you're ready for a new challenge and eager to be part of a global team that values innovation, customer satisfaction, and employee growth, we want to hear from you. Apply today and discover why blithequark is the employer of choice for over 440k+ game-changers around the globe. Join our dynamic team and experience the best version of yourself in a career that is both rewarding and fulfilling. Diversity, Equity, and Inclusion at blithequark blithequark is an equal-opportunity employer, proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and maintain a work environment free from discrimination and harassment. Our recruitment practices are based solely on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to Work in Portugal In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. Please ensure you meet the eligibility criteria before applying. Apply Now and Start Your Journey with blithequark Don't miss this opportunity to join a global leader in technology and services. Apply now and take the first step towards an exciting and rewarding career with blithequark. We look forward to welcoming you to our team of dedicated professionals who are passionate about delivering exceptional service and driving innovation.