Experienced Customer Support Specialist for Innovative Blockchain-Based Islamic Finance Ecosystem

Introduction to blithequark Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology? Look no further than blithequark, the first Islamic ecosystem built on blockchain. Our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior. At blithequark, we are passionate about revolutionizing Islamic finance with blockchain technology. Our native coin fuels the blithequark blockchain, enabling seamless payments, value storage, and interaction with a range of ethical financial products. The centerpiece of our ecosystem is the innovative blithequark app, giving users complete control over their digital assets. Why Join blithequark? We are a dynamic team reshaping finance, and we are expanding our workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure. By joining blithequark, you will be part of a forward-thinking organization that is reshaping the future of finance. Innovative & Purpose-Driven: At blithequark, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Ethical Impact: As part of blithequark, you'll be working in an organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect. Growth & Learning Opportunities: At blithequark, we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions. Global Vision, Local Impact: blithequark is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape. Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future. Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of blithequark, you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space. Job Summary We are hiring an experienced Customer Support Specialist to manage customer queries and complaints. You will also be asked to perform modifications and escalate complaints across several communication channels. As a Customer Support Specialist at blithequark, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of customer satisfaction. Key Responsibilities Customer Assistance: Provide timely, courteous, and effective support to customers via phone, email, live chat, or social media channels. Issue Resolution: Diagnose and resolve customer complaints and technical issues, ensuring a high level of customer satisfaction. Product Knowledge: Maintain a deep understanding of our products/services and provide accurate, detailed information to customers. Ticket Management: Manage support tickets from creation through to resolution, ensuring each inquiry is documented, prioritized, and followed up on. Troubleshooting: Identify customer problems and provide clear, step-by-step solutions or direct them to appropriate resources or departments. Customer Feedback: Gather feedback from customers and relay important information to the relevant departments for product/service improvement. Escalation: Escalate complex or unresolved issues to the appropriate higher-level support or technical teams. Knowledge Base Maintenance: Help maintain and update internal knowledge base and FAQs based on common customer inquiries and new product/service updates. Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Requirements Experience: Minimum of 5 years of experience in customer support or a similar role (experience in the Financial Industry is a plus). Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain is an asset. Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively and clearly with customers. Should be Fluent in English. Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify problems and provide appropriate solutions. Tech-Savvy: Proficient with customer service software, CRM systems, and Microsoft Office Suite. Knowledge of Finance is a plus. Customer-Centric: A genuine passion for delivering exceptional customer experiences and a calm demeanor under pressure. Team Player: Ability to work well within a team, collaborate with other departments, and share knowledge to enhance customer service processes. Level of studies: Diploma, Bachelor, or Master Degree in Economics, Business, Sales, or similar. Benefits At blithequark, we offer a range of benefits to our employees, including: Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication. Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad. Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance. Relocation Assistance: We provide relocation support for employees moving to new locations. Professional Development: Opportunities for training, certifications, and career growth. Employee Recognition: Programs to celebrate and reward your achievements and contributions. Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters. Diversity, Equality, and Inclusion: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as we continue to expand and evolve. We offer a range of training and development programs, including mentorship, coaching, and formal training, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and inclusive company culture. We believe in teamwork, open communication, and mutual respect, and we strive to create a work environment that is supportive, diverse, and fun. Our employees are passionate about what they do, and we are committed to fostering a culture of innovation, creativity, and continuous learning. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Specialist, you will play a critical role in helping us achieve our mission of creating a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. Don't miss this opportunity to be part of a groundbreaking initiative that is revolutionizing Islamic finance with blockchain technology. Apply now and join our dynamic team of professionals who are shaping the future of finance.