Experienced Customer Support Specialist – E-commerce Acceleration and Partner Success Expert

Welcome to blithequark: Where Innovation Meets Customer Satisfaction Are you passionate about delivering exceptional customer experiences, working with data-driven insights, and being part of a fast-paced, innovative environment? Do you have a unique blend of technical skills, business acumen, and interpersonal abilities that can drive success in the e-commerce industry? If so, we invite you to join blithequark, a premier partner for global e-commerce acceleration, as a Customer Support Specialist. As a valued member of our team, you will play a critical role in ensuring the satisfaction and success of our partners and customers, while contributing to the growth and development of our organization. About blithequark blithequark is a leading e-commerce acceleration platform that empowers global brands to scale their business worldwide. With a strong presence in Utah's Silicon Slopes tech hub and offices across Asia, Australia, Europe, the Middle East, and North America, we have established ourselves as a major player in the industry. Our commitment to innovation, customer satisfaction, and employee experience has earned us numerous accolades, including being named one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies in America by Inc. We pride ourselves on fostering a culture that values diversity, inclusivity, and equal opportunities for all employees. Job Overview As a Customer Support Specialist at blithequark, you will be responsible for managing day-to-day administrative and organizational tasks, providing timely and effective support to our customers, and collaborating with cross-functional teams to drive business growth. This is a full-time, hybrid role that offers a unique opportunity to work with a talented team of professionals who share your passion for e-commerce, customer satisfaction, and innovation. Key Responsibilities Plan and execute day-to-day administrative and operational tasks to ensure seamless customer support operations Collaborate with team members on various tasks and projects to drive business growth and improve customer satisfaction Respond to customer inquiries and resolve issues in a timely and organized manner using Zendesk and other support tools Create reports on monthly job-related activities to inform business decisions and optimize support processes Develop and maintain a deep understanding of our e-commerce platform, services, and customer needs to provide effective support and solutions Essential Qualifications Proficiency in both spoken and written English communication, with excellent interpersonal and customer service skills Ability to empathize with customers, actively listen to their concerns, and communicate clearly to resolve issues and exceed expectations Experience working in seller central platforms such as Amazon and Shopify, with a strong understanding of e-commerce operations and customer support principles Experience working in a ticketing system like Zendesk, with the ability to manage multiple support channels and prioritize tasks effectively Proficiency in Google Sheets/Excel, with strong analytical and problem-solving skills to drive data-driven insights and solutions Excellent time management, attention to detail, and organizational skills, with the ability to work in a fast-paced environment and prioritize tasks effectively Preferred Qualifications Experience working with AI tools related to customer experience, with a strong understanding of how technology can enhance support operations and customer satisfaction Experience working in a global e-commerce environment, with a deep understanding of cultural and linguistic nuances that impact customer support and satisfaction Strong technical skills, including proficiency in HTML, CSS, and JavaScript, with the ability to troubleshoot technical issues and provide effective solutions Experience with data analysis and reporting tools, with the ability to drive insights and recommendations that inform business decisions and optimize support processes Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the opportunity to work with a talented team of professionals who share your passion for e-commerce, customer satisfaction, and innovation. Our fast-paced and dynamic environment provides a unique opportunity to develop your skills, build your network, and advance your career in the e-commerce industry. Company Culture and Values At blithequark, we value diversity, inclusivity, and equal opportunities for all employees. We are committed to creating a work environment that is collaborative, supportive, and empowering, where everyone can thrive and contribute to our shared goals. Our company culture is built around four core values: Game Changers: We encourage our employees to think outside the box, challenge assumptions, and drive innovation and growth Data Fanatics: We believe in the power of data to inform business decisions and drive insights, and we encourage our employees to use data to optimize support processes and customer satisfaction Partner Obsessed: We are committed to delivering exceptional customer experiences and building strong relationships with our partners and customers Team of Doers: We believe in the power of collaboration and teamwork, and we encourage our employees to work together to drive business growth and achieve our shared goals Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package that reflects our commitment to our employees' well-being and success. Our benefits include: Competitive salary and bonus structure Comprehensive health insurance and wellness programs Retirement savings plan and matching contributions Paid time off and holidays Professional development opportunities and training programs Access to cutting-edge technology and tools Collaborative and dynamic work environment How to Apply If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our talent acquisition team. We look forward to hearing from you and exploring how you can contribute to our shared goals and values. Hiring Process Our hiring process typically includes the following steps: Initial phone interview with our talent acquisition team Zoom interview with our department hiring managers and team leads Interview with our team in India Professional reference checks Executive review Offer Stand Out as an Applicant To stand out as an applicant, we encourage you to: Be prepared to talk about your professional accomplishments and how they relate to the role Be ready to discuss how you can add value to our team and contribute to our shared goals Focus on mentioning how you would be partner-obsessed at blithequark and deliver exceptional customer experiences Be prepared to talk about any side projects related to data and analytics Conclusion Thank you for considering this exciting opportunity to join blithequark as a Customer Support Specialist. We are committed to creating a work environment that is collaborative, supportive, and empowering, where everyone can thrive and contribute to our shared goals. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our shared goals and values.