**Experienced Customer Support Representative – Chewy Store (Work From Home) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Customer Support Representative for Chewy Store. As a vital part of our virtual team, you will be responsible for resolving customer inquiries efficiently, accurately, and professionally, ensuring that every interaction reflects the high standards of care and quality that Chewy is known for. **About blithequark** blithequark is a leading provider of innovative solutions for businesses, and we are proud to partner with Chewy to deliver exceptional remote customer support services. Our company culture is built on the values of innovation, customer care, and teamwork, and we are committed to empowering our team members to thrive professionally while maintaining a healthy work-life balance. **Job Summary** As an Experienced Customer Support Representative for Chewy Store, you will be responsible for providing top-notch support to customers via phone, chat, or email. You will be the face of Chewy, and your interactions will shape the customer experience. We are looking for enthusiastic, compassionate, and detail-oriented individuals who are passionate about delivering exceptional service and making a real difference in the lives of pet parents across the country. **Key Responsibilities** * Respond to customer inquiries via phone, chat, or email in a prompt and courteous manner. * Provide support regarding orders, shipping, returns, product details, and account information. * Troubleshoot and resolve customer issues quickly and effectively, escalating complex cases when necessary. * Maintain up-to-date knowledge of Chewy's products, policies, and promotions. * Document customer interactions and outcomes in the system with accuracy. * Work collaboratively with team members and managers to achieve performance goals. * Uphold customer satisfaction and brand reputation through high-quality service delivery. **Required Skills and Qualifications** * High school diploma or equivalent (Bachelors degree is a plus). * Excellent communication skills, both written and verbal. * Comfortable with navigating multiple computer systems and tools simultaneously. * High level of empathy, patience, and a customer-first attitude. * Strong problem-solving skills and attention to detail. * Ability to type at least 40 WPM with accuracy. * A quiet, distraction-free workspace and reliable internet connection. **Experience** * Minimum of 1 year in a customer service or support-related role (call center, retail, or remote work experience preferred). * Experience in e-commerce, pet care, or order fulfillment environments is a plus. **Working Hours** * Full-time (40 hours per week) with flexible scheduling options. * Shifts may include evenings, weekends, and holidays. * Overtime opportunities available during peak seasons. **Knowledge, Skills, and Abilities** * Proficiency in basic computer operations and troubleshooting. * Ability to adapt quickly to change in fast-paced environments. * Capable of handling sensitive customer concerns with professionalism and confidentiality. * Team player mindset with a proactive approach to work. * Time management and organizational skills to manage remote workflow efficiently. **Benefits** * Competitive hourly rate with performance-based bonuses. * Fully remote position with provided equipment. * Health, dental, and vision insurance. * Paid time off and holiday pay. * Professional development and career growth opportunities. * Employee discounts on Chewy products. * Supportive, inclusive, and pet-friendly company culture. **Why Join Us** At blithequark, we believe in empowering our team to thrive professionally while maintaining a healthy work-life balance. Partnering with Chewy means you will be part of a company that values innovation, customer care, and above all, the people who make it all possible. Whether you are a pet lover or just passionate about customer support, we invite you to grow with us in a remote environment that is both dynamic and fulfilling. **How to Apply** Ready to bring your passion for service to a team that values your contributions? Be sure to include your updated resume and a brief cover letter highlighting your customer service experience and why you would be a great fit for this role. **What We Offer** * A dynamic and supportive work environment that encourages growth and development. * Opportunities for professional development and career advancement. * A competitive hourly rate with performance-based bonuses. * A fully remote position with provided equipment. * Health, dental, and vision insurance. * Paid time off and holiday pay. * Employee discounts on Chewy products. * A supportive, inclusive, and pet-friendly company culture. **Join Our Team** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team at blithequark as an Experienced Customer Support Representative for Chewy Store. Apply now and take the first step towards a rewarding career in customer support.