Experienced Customer Success Manager – Driving Business Growth and Customer Delight through Proactive Relationship Management and Strategic Account Development

Welcome to blithequark At blithequark, we're a remote-first team of experts revolutionizing the mobile marketing landscape. As a pioneer in the industry, we've been providing intelligent, data-driven solutions for Apple Search Ads scale, A/B testing, and market insights to top app developers for almost a decade. Our commitment to innovation and customer satisfaction has earned us the trust of renowned brands such as Skyscanner, Glovo, Flo, Babbel, and Wooga, among others. With over $1 billion in ad spend flowing through our ecosystem, we're poised for continued growth and success. Why blithequark? As a leader in the mobile marketing industry, blithequark offers a unique blend of cutting-edge technology, collaborative culture, and opportunities for professional growth. Our achievements include: Being an Apple Search Ads Partner and the first company to build the Apple Search Ads management platform Generating an impressive transaction volume with over $1 billion in ad spend flowing through our ecosystem Acquiring App Radar in 2023 to extend our product capabilities and expand market share Integrating AI into our strategic approach to drive innovation and customer success Effectively collaborating across 20+ countries with a remote-first and supportive culture About the Role We're seeking an experienced and proactive Customer Success Manager to join our team. As a key member of our customer-facing team, you will serve as the primary post-sales point of contact for a variety of small to medium-sized business customers. Your primary objective will be to drive smart and remarkable results, increase the adoption of blithequark Acquire, and help customers achieve maximum value from our solutions. Key Responsibilities Serve as the primary post-sales point of contact for a variety of small to medium-sized business customers Develop and implement a "one-to-many" approach to drive smart and remarkable results, such as conducting webinars on specific topics and using email cadency Utilize in-depth product and industry knowledge to increase the adoption of blithequark Acquire and drive customer success Develop a deep understanding of each customer's business objectives and industry challenges, and work on knowledge base creation to close this gap Help customers achieve maximum value from blithequark Acquire and achieve their business objectives Identify opportunities for upselling and cross-selling within existing accounts (blithequark ecosystem cross-selling) Proactively engage with customers to secure renewals and drive customer retention Proactively identify portfolio risks and weaknesses, and develop strategic steps to prevent them Distribute customer needs, suggestions, and feedback across Sales, Marketing, Product, and Support teams Collaborate closely with the Apple team on a selected list of clients to drive further expansion and align on joint strategy About You To succeed in this role, you should possess: Fluent English language skills Experience in client-facing roles, with a strong track record of driving customer success and growth Strong communication and presentation skills, with the ability to articulate complex ideas and solutions A customer-oriented mindset and attitude, with a passion for delivering exceptional customer experiences Analytical and strategic thinking, with the ability to develop and implement effective solutions Conflict prevention and resolution skills, with the ability to navigate complex customer situations Accountability for results, with a strong focus on driving business growth and customer success What's in it for You? At blithequark, we're committed to providing our team members with a supportive and inclusive work environment, opportunities for professional growth, and a comprehensive benefits package. Some of the perks and benefits you can expect include: Time Off: Vacation and public holidays following your country's regulations, plus additional 6 PTOs annually for personal rejuvenation Health and Wellness: Medical insurance or health care compensation, paid sick leave, and a focus on prioritizing your well-being Professional Development: Top online and offline conferences, mobile industry events, and internal courses for continuous professional development Performance and Growth: Micro-management-free and supportive management style, semi-annual performance review sessions, and new career opportunities through our internal mobility program Team Engagement: Corporate online events, offline team retreats, collaboration between teams through shared OKRs, and an environment conducive to open dialogue and constructive feedback Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment, and coworking costs coverage program Our Culture At blithequark, our values are not just words – they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: Move Fast: We're a dynamic and agile team, always looking for ways to innovate and improve Get Sh*t Done: We're results-driven and focused on delivering exceptional customer experiences Build Together: We're a collaborative and inclusive team, working together to achieve our goals Strive for Transparency: We're open and transparent in our communication, always looking for ways to improve and grow Own What You Do: We're accountable for our actions and results, always looking for ways to improve and learn Learn + Share = Excel: We're committed to continuous learning and growth, always looking for ways to share our knowledge and expertise Join Our Team If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you. Apply now to join our team and become a part of our journey to revolutionize the mobile marketing landscape. With a supportive and inclusive work environment, opportunities for professional growth, and a comprehensive benefits package, you'll have everything you need to succeed and thrive in your role. Don't miss out on this exciting opportunity – apply today and become a part of the blithequark team!